-48
NPS
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A Place for Mom
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About A Place for Mom's Brand
A Place for Mom is an online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions.
Brand at a Glance
58%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
A Place for Mom CMO
A Place for Mom NPS
A Place for Mom's Net Promoter Score (NPS) is a -48 with 26% Promoters, 0% Passives, and 74% Detractors. Net Promoter Score tracks whether A Place for Mom's customers would recommend using the product based on a scale of -100 to 100.
A Place for Mom Overall NPS
| 26% | Promoters |
|---|---|
| 0% | Passives |
| 74% | Detractors |
A Place for Mom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 50 | Jan 2021 | 50 |
May 2021 60 | May 2021 | 60 |
Jun 2021 33 | Jun 2021 | 33 |
Oct 2021 -11 | Oct 2021 | -11 |
Aug 2022 -20 | Aug 2022 | -20 |
Sep 2022 -27 | Sep 2022 | -27 |
Jan 2023 -33 | Jan 2023 | -33 |
Sep 2023 -39 | Sep 2023 | -39 |
Oct 2023 -29 | Oct 2023 | -29 |
Jan 2024 -37 | Jan 2024 | -37 |
Mar 2024 -45 | Mar 2024 | -45 |
Jun 2024 -47 | Jun 2024 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A Place for Mom NPS by Gender
A Place for Mom's NPS was rated -42 by Female customers on Comparably.
Female
-42
A Place for Mom's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Male
N/A
A Place for Mom's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
A Place for Mom NPS by Ethnicity
A Place for Mom's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
A Place for Mom NPS by Age
A Place for Mom's NPS was rated -100 points by customers ages 66+ on Comparably.
A Place for Mom NPS by Usage
A Place for Mom's NPS was rated -20 points by customers who have used A Place for Mom's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
A Place for Mom Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of A Place for Mom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A Place for Mom Customer Loyalty Score by Gender
A Place for Mom's Customer Loyalty score was rated 49 by Female customers on Comparably.
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Female
49%
Yes
Male
N/A
Yes
A Place for Mom Customer Loyalty Score by Ethnicity
A Place for Mom's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of A Place for Mom.
40
out of 100
Caucasian
A Place for Mom Customer Loyalty Score by Age
A Place for Mom's Customer Loyalty score was rated 33% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of A Place for Mom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 33% | 66+ | 33% |
A Place for Mom Customer Loyalty Score by Usage
A Place for Mom's Customer Loyalty score was rated 46% by customers who have used A Place for Mom's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
A Place for Mom Customer Loyalty Score by Industry
A Place for Mom's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
A Place for Mom Product Quality
2.2/5
A Place for Mom has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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A Place for Mom Product Information
A Place for Mom’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated A Place for Mom's product the highest.
- Website
- http://www.aplaceformom.com
- Company Size
- 501-1,000 Employees
Industry
Business and Consumer Services
Quick Insights into A Place for Mom Product Quality
A Place for Mom's Product Quality score was rated highest by customers who have used A Place for Mom's products/services for Less than 1 Year.
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Ranked A Place for Mom Product Quality the Highest
A Place for Mom Product Quality Score by Gender
A Place for Mom's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of A Place for Mom.
Female
2.5/5
Male
N/A
A Place for Mom Product Quality Score by Ethnicity
A Place for Mom's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of A Place for Mom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
A Place for Mom Product Quality Score by Age
A Place for Mom's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of A Place for Mom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
A Place for Mom Product Quality Score by Usage
A Place for Mom's Product Quality score was rated 3 stars by customers who have used A Place for Mom's products/services for Less than 1 Year.
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A Place for Mom Product Quality Score by Industry
A Place for Mom's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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A Place for Mom Pricing
A Place for Mom ROI & Value For Money
2.3/5
A Place for Mom has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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A Place for Mom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into A Place for Mom ROI
A Place for Mom's ROI score was rated highest by customers who have used A Place for Mom's products/services for Less than 1 Year.
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Ranked A Place for Mom ROI the Highest
A Place for Mom ROI Score by Gender
A Place for Mom's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of A Place for Mom.
Female
1.7/5
Male
N/A
A Place for Mom ROI Score by Ethnicity
A Place for Mom's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of A Place for Mom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
A Place for Mom ROI Score by Age
A Place for Mom's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of A Place for Mom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
A Place for Mom ROI Score by Usage
A Place for Mom's ROI score was rated 2.2 stars by customers who have used A Place for Mom's products/services for Less than 1 Year.
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A Place for Mom ROI Score by Industry
A Place for Mom's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
A Place for Mom Customer Satisfaction (CSAT)
A Place for Mom Customer Satisfaction (CSAT) Score
9 / 100
A Place for Mom has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A Place for Mom Customer Satisfaction
A Place for Mom's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked A Place for Mom Customer Satisfaction the Highest
A Place for Mom Customer Satisfaction Score by Gender
A Place for Mom's Customer Satisfaction score was rated 16 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of A Place for Mom.
16 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
A Place for Mom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
A Place for Mom's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of A Place for Mom.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
A Place for Mom Customer Satisfaction Score by Age
A Place for Mom's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of A Place for Mom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
A Place for Mom Customer Satisfaction Score by Usage
A Place for Mom's Customer Satisfaction score was rated 25 points by customers who have used A Place for Mom's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
A Place for Mom Customer Satisfaction Score by Industry
A Place for Mom's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "A Place for Mom Customer Satisfaction Score by Industry",
"text": "A Place for Mom's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "A Place for Mom's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
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}A Place for Mom Customer Service
2.1/5
A Place for Mom has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About A Place for Mom's Customer Service
Address
120 Park Ave, New York City, NY 10165
Website
http://www.aplaceformom.com
Phone Number
(866) 344-8005
A Place for Mom's Social Links
Quick Insights into A Place for Mom Customer Service
A Place for Mom's Customer Service score was rated highest by customers who have used A Place for Mom's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked A Place for Mom's Customer Service score.
Ranked A Place for Mom Customer Service the Highest
A Place for Mom Customer Service Score by Gender
A Place for Mom's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A Place for Mom.
Female
1.8/5
Male
N/A
A Place for Mom Customer Service Score by Ethnicity
A Place for Mom's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of A Place for Mom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
A Place for Mom Customer Service Score by Age
A Place for Mom's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of A Place for Mom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
A Place for Mom Customer Service Score by Usage
A Place for Mom's Customer Service score was rated 2.3 stars by customers who have used A Place for Mom's products/services for Less than 1 Year.
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A Place for Mom Customer Service Score by Industry
A Place for Mom's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
A Place for Mom as an Employer
4.7/5
A Place for Mom has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
A Place for Mom scored a -48 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of A Place for Mom would recommend the brand to a friend. ENPS measures how likely A Place for Mom employees would recommend working at A Place for Mom to a friend.
Net Promoter Score
-48
NPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 52% | Promoters |
|---|---|
| 37% | Passive |
| 11% | Detractors |
