-50
NPS
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A.S. Watson Retail
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About A.S. Watson Retail's Brand
Retailer of health, beauty and lifestyle products in Asian and European countries. The company's health, beauty and lifestyle products, offered through a chain of over 12,000 stores, enables customers to choose from various personal care, health and beauty products, food and wine, consumer electronics and electrical appliances.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
A.S. Watson Retail NPS
A.S. Watson Retail's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether A.S. Watson Retail's customers would recommend using the product based on a scale of -100 to 100.
A.S. Watson Retail Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
A.S. Watson Retail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Jun 2024 -50 | Jun 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A.S. Watson Retail Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of A.S. Watson Retail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A.S. Watson Retail Product Quality
2.5/5
A.S. Watson Retail has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A.S. Watson Retail's overall Product Quality score rated by its users and customers.
A.S. Watson Retail Product Information
A.S. Watson Retail’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.aswatson.com
- Company Size
- 10,000+ Employees
A.S. Watson Retail Pricing
A.S. Watson Retail ROI & Value For Money
2.5/5
A.S. Watson Retail has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A.S. Watson Retail's overall ROI score rated by its users and customers.
A.S. Watson Retail Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A.S. Watson Retail Customer Service
2.5/5
A.S. Watson Retail has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A.S. Watson Retail's overall Customer Service score rated by its users and customers.
About A.S. Watson Retail's Customer Service
Address
Watson House, 1-5 Wo Liu Hang Road, Hong Kong,
Website
www.aswatson.com
Consumer vs. Employees
A.S. Watson Retail scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of A.S. Watson Retail would recommend the brand to a friend. ENPS measures how likely A.S. Watson Retail employees would recommend working at A.S. Watson Retail to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
