0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
A123 Systems
Marketing or Exec? Claim Your Free Account
About A123 Systems' Brand
A123 Systems is a manufacturer of lithium-ion batteries and battery systems for the transportation, electric grid, and commercial markets.
Brand at a Glance
47%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
A123 Systems NPS
A123 Systems's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether A123 Systems's customers would recommend using the product based on a scale of -100 to 100.
A123 Systems Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
A123 Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Sep 2023 -40 | Sep 2023 | -40 |
Feb 2024 -17 | Feb 2024 | -17 |
Jun 2024 -1 | Jun 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A123 Systems Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of A123 Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A123 Systems Product Quality
3.6/5
A123 Systems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock A123 Systems' overall Product Quality score rated by its users and customers.
A123 Systems Product Information
A123 Systems’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://a123systems.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
Travel
A123 Systems Pricing
A123 Systems ROI & Value For Money
3.7/5
A123 Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock A123 Systems' overall ROI score rated by its users and customers.
A123 Systems Customer Satisfaction (CSAT)
A123 Systems Customer Satisfaction (CSAT) Score
50 / 100
A123 Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A123 Systems Customer Service
3.7/5
A123 Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock A123 Systems' overall Customer Service score rated by its users and customers.
About A123 Systems's Customer Service
Address
155 Flanders Road, Westborough, MA
Website
http://a123systems.com
A123 Systems as an Employer
2.6/5
A123 Systems has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
A123 Systems scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of A123 Systems would recommend the brand to a friend. ENPS measures how likely A123 Systems employees would recommend working at A123 Systems to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
