-28
NPS
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Brand Page
A2 Hosting
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About A2 Hosting's Brand
vps hosting company
Brand at a Glance
81%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
A2 Hosting NPS
A2 Hosting's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether A2 Hosting's customers would recommend using the product based on a scale of -100 to 100.
A2 Hosting Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
A2 Hosting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -25 | Nov 2023 | -25 |
Apr 2024 -40 | Apr 2024 | -40 |
Jun 2024 -51 | Jun 2024 | -51 |
Aug 2025 -29 | Aug 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A2 Hosting NPS by Gender
A2 Hosting's NPS was rated -17 by Male customers on Comparably.
Male
-17
A2 Hosting's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
A2 Hosting's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
A2 Hosting Customer Reviews
Out of the 3 A2 Hosting customer reviews 2 were positive and 1 was constructive. A2 Hosting customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
A2 Hosting Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of A2 Hosting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A2 Hosting Customer Loyalty Score by Gender
A2 Hosting's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
A2 Hosting Product Quality
2.7/5
A2 Hosting has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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A2 Hosting Product Information
A2 Hosting’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.a2hosting.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into A2 Hosting Product Quality
A2 Hosting's Product Quality score was rated highest by Male customers.
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Ranked A2 Hosting Product Quality the Highest
A2 Hosting Product Quality Score by Gender
A2 Hosting's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of A2 Hosting.
Male
2.7/5
Female
N/A
A2 Hosting Pricing
A2 Hosting ROI & Value For Money
2.6/5
A2 Hosting has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into A2 Hosting ROI
A2 Hosting's ROI score was rated highest by Male customers.
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Ranked A2 Hosting ROI the Highest
A2 Hosting ROI Score by Gender
A2 Hosting's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
A2 Hosting Customer Satisfaction (CSAT)
A2 Hosting Customer Satisfaction (CSAT) Score
33 / 100
A2 Hosting has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A2 Hosting Customer Satisfaction
A2 Hosting's Customer Satisfaction score was rated highest by Male customers.
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Ranked A2 Hosting Customer Satisfaction the Highest
A2 Hosting Customer Satisfaction Score by Gender
A2 Hosting's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of A2 Hosting.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
A2 Hosting Customer Service
2.6/5
A2 Hosting has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About A2 Hosting's Customer Service
Address
PO Box 2998, Ann Arbor, MI
Website
http://www.a2hosting.com
Phone Number
7343206216
Quick Insights into A2 Hosting Customer Service
A2 Hosting's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked A2 Hosting's Customer Service score.
Ranked A2 Hosting Customer Service the Highest
A2 Hosting Customer Service Score by Gender
A2 Hosting's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A2 Hosting.
Male
2.6/5
Female
N/A
A2 Hosting as an Employer
2.5/5
A2 Hosting has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
A2 Hosting scored a -28 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of A2 Hosting would recommend the brand to a friend. ENPS measures how likely A2 Hosting employees would recommend working at A2 Hosting to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
