0
NPS
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Brand Page
A9
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About A9 Brand
A9, a subsidiary of Amazon.com, develops product search and advertising technology.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
A9 NPS
A9's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether A9's customers would recommend using the product based on a scale of -100 to 100.
A9 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
A9 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A9 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of A9 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A9 Product Quality
2.7/5
A9 has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock A9 overall Product Quality score rated by its users and customers.
A9 Product Information
A9’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://a9.com
Industry
Tech
Content
A9 Pricing
A9 ROI & Value For Money
2.7/5
A9 has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock A9 overall ROI score rated by its users and customers.
A9 Customer Satisfaction (CSAT)
A9 Customer Satisfaction (CSAT) Score
50 / 100
A9 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A9 Customer Service
2.7/5
A9 has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock A9 overall Customer Service score rated by its users and customers.
About A9's Customer Service
Address
130 Lytton Ave, Suite 300, Palo Alto, CA
Website
http://a9.com
