25
NPS
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Ab Initio
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About Ab Initio's Brand
Ab Initio is a software platform providing high-volume data processing systems and enterprise application integration for businesses.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Ab Initio NPS
Ab Initio's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Ab Initio's customers would recommend using the product based on a scale of -100 to 100.
Ab Initio Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Ab Initio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
May 2023 25 | May 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ab Initio Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ab Initio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ab Initio Product Quality
3.7/5
Ab Initio has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ab Initio's overall Product Quality score rated by its users and customers.
Ab Initio Product Information
Ab Initio’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.abinitio.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Ab Initio Pricing
Ab Initio ROI & Value For Money
3.7/5
Ab Initio has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Ab Initio Customer Satisfaction (CSAT)
Ab Initio Customer Satisfaction (CSAT) Score
50 / 100
Ab Initio has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ab Initio Customer Service
3.7/5
Ab Initio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ab Initio's overall Customer Service score rated by its users and customers.
About Ab Initio's Customer Service
Address
201 Spring Street, Lexington, MA
Website
http://www.abinitio.com
Phone Number
781-301-2000
