44
NPS
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Brand Page
Abacus Labs
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About Abacus Labs' Brand
Brand at a Glance
4.3/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Abacus Labs NPS
Abacus Labs's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Abacus Labs's customers would recommend using the product based on a scale of -100 to 100.
Abacus Labs Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
Abacus Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abacus Labs NPS by Usage
Abacus Labs's NPS was rated the highest by customers who have used Abacus Labs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
Abacus Labs Product Quality
4.3/5
Abacus Labs has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Abacus Labs Product Information
Abacus Labs serves markets in the United States. Abacus Labs supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Abacus Labs’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.abacus.com/
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Languages Supported
English
Product Type
Time & Expense Software
Expense Management Software
Requirements Management Software
Abacus Labs Pricing
Abacus Labs ROI & Value For Money
3.9/5
Abacus Labs has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Abacus Labs Pricing Plans
Abacus Labs has a pricing structure that accommodates small, medium, and large businesses. Starting from $9/month, Abacus Labs uses a subscription model.
Who Uses Abacus Labs?
Small Businesses
Medium Businesses
Large Enterprises
Abacus Labs Customer Service
5/5
Abacus Labs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Abacus Labs's Customer Service
Address
39 East 20th Street, New York City, NY 10003
Website
https://www.abacus.com/
Phone Number
646-568-9754
