100
NPS
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ABB Optical Group
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About ABB Optical Group's Brand
ABB OPTICAL GROUP is dedicated to being the premier optical industry platform
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
ABB Optical Group NPS
ABB Optical Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ABB Optical Group's customers would recommend using the product based on a scale of -100 to 100.
ABB Optical Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ABB Optical Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABB Optical Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ABB Optical Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABB Optical Group Product Quality
4/5
ABB Optical Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ABB Optical Group's overall Product Quality score rated by its users and customers.
ABB Optical Group Product Information
ABB Optical Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.abboptical.com
ABB Optical Group Pricing
ABB Optical Group ROI & Value For Money
3.5/5
ABB Optical Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ABB Optical Group's overall ROI score rated by its users and customers.
ABB Optical Group Customer Service
4/5
ABB Optical Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ABB Optical Group's Customer Service
Address
12301 NW, Cape Coral, FL 33065 United States of America
Website
http://www.abboptical.com
Phone Number
800-852-8089
ABB Optical Group's Social Links
ABB Optical Group as an Employer
2.2/5
ABB Optical Group has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ABB Optical Group scored a 100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of ABB Optical Group would recommend the brand to a friend. ENPS measures how likely ABB Optical Group employees would recommend working at ABB Optical Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
