20
NPS
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Brand Page
ABBA
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About ABBA's Brand
123456
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
ABBA NPS
ABBA's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ABBA's customers would recommend using the product based on a scale of -100 to 100.
ABBA Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ABBA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABBA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ABBA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABBA Product Quality
3.2/5
ABBA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ABBA Product Information
ABBA’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://abba.com
- Company Size
- 201-500 Employees
Industry
Tech
ABBA Pricing
ABBA ROI & Value For Money
3.1/5
ABBA has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ABBA Customer Satisfaction (CSAT)
ABBA Customer Satisfaction (CSAT) Score
33 / 100
ABBA has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABBA Customer Service
3.2/5
ABBA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ABBA's Customer Service
Address
Israel Rd SW, Tumwater, WA 12345
Website
https://abba.com
Phone Number
222-222-2222
ABBA's Social Links
ABBA as an Employer
4.5/5
ABBA has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of ABBA
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ABBA scored a 20 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of ABBA would recommend the brand to a friend. ENPS measures how likely ABBA employees would recommend working at ABBA to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
