37
NPS
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ABBYY
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About ABBYY's Brand
Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PWC, KeyBank, Spotify, and H&R BLOCK in our client portfolio. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. With a focus on customer-centric thinking, we're not just another vendor – we're a transformative force in the industry. Join us and be part of a team that's changing the world, one solution at a time.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
ABBYY NPS
ABBYY's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether ABBYY's customers would recommend using the product based on a scale of -100 to 100.
ABBYY Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
ABBYY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 83 | Jul 2022 | 83 |
Apr 2023 85 | Apr 2023 | 85 |
May 2023 63 | May 2023 | 63 |
Jun 2023 44 | Jun 2023 | 44 |
Feb 2024 50 | Feb 2024 | 50 |
Dec 2025 36 | Dec 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABBYY NPS by Gender
ABBYY's NPS was rated 100 by Male customers on Comparably.
Male
100
ABBYY's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
ABBYY's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ABBYY Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ABBYY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABBYY Customer Loyalty Score by Gender
ABBYY's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ABBYY.
Male
100%
Yes
Female
N/A
Yes
ABBYY Product Quality
3.9/5
ABBYY has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ABBYY Product Information
ABBYY’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.abbyy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
Quick Insights into ABBYY Product Quality
ABBYY's Product Quality score was rated highest by Male customers.
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Ranked ABBYY Product Quality the Highest
ABBYY Product Quality Score by Gender
ABBYY's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABBYY.
Male
5/5
Female
N/A
ABBYY Pricing
ABBYY ROI & Value For Money
4.1/5
ABBYY has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into ABBYY ROI
ABBYY's ROI score was rated highest by Male customers.
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Ranked ABBYY ROI the Highest
ABBYY ROI Score by Gender
ABBYY's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
ABBYY Customer Satisfaction (CSAT)
ABBYY Customer Satisfaction (CSAT) Score
70 / 100
ABBYY has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABBYY Customer Satisfaction
ABBYY's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ABBYY's Customer Satisfaction.
Ranked ABBYY Customer Satisfaction the Highest
ABBYY Customer Satisfaction Score by Gender
ABBYY's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ABBYY.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ABBYY Customer Service
4.2/5
ABBYY has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ABBYY's Customer Service
Address
890 Hillview Court, Suite 330, Milpitas, CA 95035
Website
http://www.abbyy.com
ABBYY's Social Links
Quick Insights into ABBYY Customer Service
ABBYY's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ABBYY's Customer Service score.
Ranked ABBYY Customer Service the Highest
ABBYY Customer Service Score by Gender
ABBYY's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABBYY.
Male
5/5
Female
N/A
ABBYY as an Employer
4.7/5
ABBYY has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ABBYY scored a 37 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of ABBYY would recommend the brand to a friend. ENPS measures how likely ABBYY employees would recommend working at ABBYY to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
