11
NPS
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ABC Financial
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About ABC Financial's Brand
ABC Financial is a company that is a payment and software provider for the fitness industry.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.6/5
Customer Service
ABC Financial CMO
ABC Financial NPS
ABC Financial's Net Promoter Score (NPS) is a 11 with 51% Promoters, 9% Passives, and 40% Detractors. Net Promoter Score tracks whether ABC Financial's customers would recommend using the product based on a scale of -100 to 100.
ABC Financial Overall NPS
| 51% | Promoters |
|---|---|
| 9% | Passives |
| 40% | Detractors |
ABC Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 25 | May 2021 | 25 |
Jul 2021 23 | Jul 2021 | 23 |
Nov 2021 19 | Nov 2021 | 19 |
Dec 2021 19 | Dec 2021 | 19 |
Mar 2022 21 | Mar 2022 | 21 |
May 2023 17 | May 2023 | 17 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 16 | Nov 2023 | 16 |
Feb 2024 14 | Feb 2024 | 14 |
Aug 2024 12 | Aug 2024 | 12 |
Apr 2025 10 | Apr 2025 | 10 |
Jul 2025 11 | Jul 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC Financial NPS by Gender
ABC Financial's NPS was rated -25 by Male customers on Comparably.
Male
-25
ABC Financial's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
ABC Financial's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ABC Financial NPS by Ethnicity
ABC Financial's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
ABC Financial NPS by Usage
ABC Financial's NPS was rated the highest by customers who have used ABC Financial's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
ABC Financial Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ABC Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ABC Financial Customer Loyalty Score by Gender
ABC Financial's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ABC Financial.
Male
55%
Yes
Female
N/A
Yes
ABC Financial Customer Loyalty Score by Ethnicity
ABC Financial's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABC Financial.
55
out of 100
Caucasian
ABC Financial Customer Loyalty Score by Usage
ABC Financial's Customer Loyalty score was rated 64% by customers who have used ABC Financial's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABC Financial Product Quality
3.2/5
ABC Financial has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ABC Financial Product Information
ABC Financial serves markets in the United States. ABC Financial supports Web devices and offers products for small, medium, and large sized businesses.
ABC Financial’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ABC Financial's product the highest. Reviewers from the Tech industry rated ABC Financial the lowest at 2.
- Website
- http://www.abcfinancial.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Club Management Software
Health & Fitness Software
Membership Management Software
Quick Insights into ABC Financial Product Quality
ABC Financial's Product Quality score was rated highest by customers who have used ABC Financial's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked ABC Financial Product Quality the Highest
Ranked ABC Financial Product Quality the Lowest
ABC Financial Product Quality Score by Gender
ABC Financial's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABC Financial.
Male
3/5
Female
N/A
ABC Financial Product Quality Score by Ethnicity
ABC Financial's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ABC Financial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ABC Financial Product Quality Score by Usage
ABC Financial's Product Quality score was rated the highest by customers who have used ABC Financial's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ABC Financial Product Quality Score by Industry
ABC Financial's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ABC Financial Pricing
ABC Financial ROI & Value For Money
3.2/5
ABC Financial has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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ABC Financial Pricing Plans
ABC Financial has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from ABC Financial.
Who Uses ABC Financial?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ABC Financial ROI
ABC Financial's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked ABC Financial ROI the Highest
Ranked ABC Financial ROI the Lowest
ABC Financial ROI Score by Gender
ABC Financial's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ABC Financial.
Male
3.1/5
Female
N/A
ABC Financial ROI Score by Ethnicity
ABC Financial's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABC Financial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ABC Financial ROI Score by Usage
ABC Financial's ROI score was rated 2.6 stars by customers who have used ABC Financial's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ABC Financial ROI Score by Industry
ABC Financial's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ABC Financial Customer Satisfaction (CSAT)
ABC Financial Customer Satisfaction (CSAT) Score
22 / 100
ABC Financial has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABC Financial Customer Satisfaction
ABC Financial's Customer Satisfaction score was rated highest by customers who have used ABC Financial's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ABC Financial's Customer Satisfaction.
Ranked ABC Financial Customer Satisfaction the Highest
ABC Financial Customer Satisfaction Score by Usage
ABC Financial's Customer Satisfaction score was rated 0 points by customers who have used ABC Financial's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABC Financial Customer Service
2.6/5
ABC Financial has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About ABC Financial's Customer Service
Address
PO Box 6800, Sherwood, AR
Website
http://www.abcfinancial.com
Phone Number
(800) 622-6290
Quick Insights into ABC Financial Customer Service
ABC Financial's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ABC Financial's Customer Service score.
Ranked ABC Financial Customer Service the Highest
ABC Financial Customer Service Score by Gender
ABC Financial's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABC Financial.
Male
2.7/5
Female
N/A
ABC Financial Customer Service Score by Ethnicity
ABC Financial's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ABC Financial.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
ABC Financial Customer Service Score by Usage
ABC Financial's Customer Service score was rated 2.3 stars by customers who have used ABC Financial's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ABC Financial as an Employer
2.6/5
ABC Financial has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ABC Financial scored a 11 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC Financial would recommend the brand to a friend. ENPS measures how likely ABC Financial employees would recommend working at ABC Financial to a friend.
Net Promoter Score
11
NPS Score
| 51% | Promoters |
|---|---|
| 9% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
