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NPS
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ABC Imaging
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About ABC Imaging's Brand
ABC Imaging delivers total print and document management solutions for the AEC industry and other market sectors.
Brand at a Glance
78%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
ABC Imaging NPS
ABC Imaging's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether ABC Imaging's customers would recommend using the product based on a scale of -100 to 100.
ABC Imaging Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
ABC Imaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Feb 2023 -25 | Feb 2023 | -25 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 13 | May 2024 | 13 |
Jan 2025 0 | Jan 2025 | 0 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -18 | May 2025 | -18 |
Apr 2026 -9 | Apr 2026 | -9 |
May 2026 0 | May 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC Imaging NPS by Gender
Female customers rated ABC Imaging's NPS 34 points higher than Male customers.
Male
0
ABC Imaging's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
34
ABC Imaging's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
ABC Imaging NPS by Usage
ABC Imaging's NPS was rated -25 points by customers who have used ABC Imaging's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
ABC Imaging Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of ABC Imaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABC Imaging Customer Loyalty Score by Gender
Female customers rated ABC Imaging's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ABC Imaging.
Male
70%
Yes
Female
100%
Yes
ABC Imaging Customer Loyalty Score by Usage
ABC Imaging's Customer Loyalty score was rated 78% by customers who have used ABC Imaging's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABC Imaging Product Quality
3/5
ABC Imaging has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ABC Imaging Product Information
ABC Imaging’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.abcimaging.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into ABC Imaging Product Quality
ABC Imaging's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ABC Imaging Product Quality the Highest
Ranked ABC Imaging Product Quality the Lowest
ABC Imaging Product Quality Score by Gender
Female customers rated ABC Imaging's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABC Imaging.
Male
2.6/5
Female
4.1/5
ABC Imaging Product Quality Score by Usage
ABC Imaging's Product Quality score was rated 2.6 stars by customers who have used ABC Imaging's products/services for 1 to 2 Years.
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ABC Imaging Pricing
ABC Imaging ROI & Value For Money
3.2/5
ABC Imaging has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into ABC Imaging ROI
ABC Imaging's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ABC Imaging ROI the Highest
Ranked ABC Imaging ROI the Lowest
ABC Imaging ROI Score by Gender
Female customers rated ABC Imaging's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ABC Imaging.
Male
2.8/5
Female
3.8/5
ABC Imaging ROI Score by Usage
ABC Imaging's ROI score was rated 2.5 stars by customers who have used ABC Imaging's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ABC Imaging Customer Satisfaction (CSAT)
ABC Imaging Customer Satisfaction (CSAT) Score
54 / 100
ABC Imaging has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
39%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABC Imaging Customer Satisfaction
ABC Imaging's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ABC Imaging Customer Satisfaction the Highest
Ranked ABC Imaging Customer Satisfaction the Lowest
ABC Imaging Customer Satisfaction Score by Gender
ABC Imaging's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ABC Imaging.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ABC Imaging Customer Satisfaction Score by Usage
ABC Imaging's Customer Satisfaction score was rated 50 points by customers who have used ABC Imaging's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABC Imaging Customer Service
3.5/5
ABC Imaging has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ABC Imaging's Customer Service
Address
Washington, DC
Website
www.abcimaging.com
Quick Insights into ABC Imaging Customer Service
ABC Imaging's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ABC Imaging's Customer Service score.
Ranked ABC Imaging Customer Service the Highest
Ranked ABC Imaging Customer Service the Lowest
ABC Imaging Customer Service Score by Gender
Female customers rated ABC Imaging's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABC Imaging.
Male
2.8/5
Female
4.6/5
ABC Imaging Customer Service Score by Usage
ABC Imaging's Customer Service score was rated 3.1 stars by customers who have used ABC Imaging's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ABC Imaging as an Employer
3.7/5
ABC Imaging has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ABC Imaging scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC Imaging would recommend the brand to a friend. ENPS measures how likely ABC Imaging employees would recommend working at ABC Imaging to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 31% | Promoters |
|---|---|
| 28% | Passive |
| 41% | Detractors |
