-48
NPS
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Newfront
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About Newfront's Brand
ABD advises quickly scaling companies on their risk management, employee benefits and 401(k) programs.
Brand at a Glance
41%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Newfront NPS
Newfront's Net Promoter Score (NPS) is a -48 with 23% Promoters, 6% Passives, and 71% Detractors. Net Promoter Score tracks whether Newfront's customers would recommend using the product based on a scale of -100 to 100.
Newfront Overall NPS
| 23% | Promoters |
|---|---|
| 6% | Passives |
| 71% | Detractors |
Newfront NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -17 | Feb 2023 | -17 |
Mar 2023 -29 | Mar 2023 | -29 |
May 2023 -37 | May 2023 | -37 |
Nov 2023 -22 | Nov 2023 | -22 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -46 | Mar 2024 | -46 |
Apr 2024 -50 | Apr 2024 | -50 |
Dec 2024 -53 | Dec 2024 | -53 |
Jul 2025 -57 | Jul 2025 | -57 |
Aug 2025 -48 | Aug 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newfront NPS by Gender
Newfront's NPS was rated -72 by Male customers on Comparably.
Male
-72
Newfront's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Newfront's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Newfront NPS by Age
Newfront's NPS was rated -100 points by customers ages 31-35 on Comparably.
Newfront NPS by Usage
Newfront's NPS was rated -66 points by customers who have used Newfront's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -66 | 2 to 5 Years | -66 |
Newfront Customer Reviews
Out of the 2 Newfront customer reviews 0 were positive and 2 were constructive. Newfront customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Newfront Customer Loyalty
41%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
41% of Newfront users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Newfront Customer Loyalty Score by Gender
Newfront's Customer Loyalty score was rated 36 by Male customers on Comparably.
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Male
36%
Yes
Female
N/A
Yes
Newfront Customer Loyalty Score by Age
Newfront's Customer Loyalty score was rated 28% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Newfront.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 28% | 31-35 | 28% |
Newfront Customer Loyalty Score by Usage
Newfront's Customer Loyalty score was rated 40% by customers who have used Newfront's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Newfront Customer Loyalty Score by Industry
Newfront's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Newfront Product Quality
2.2/5
Newfront has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Newfront Product Information
Newfront’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Newfront's product the highest.
- Website
- http://www.theabdteam.com
- Company Size
- 201-500 Employees
Quick Insights into Newfront Product Quality
Newfront's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Newfront Product Quality the Highest
Newfront Product Quality Score by Gender
Newfront's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Newfront Product Quality Score by Age
Newfront's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Newfront.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Newfront Product Quality Score by Usage
Newfront's Product Quality score was rated 1.5 stars by customers who have used Newfront's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Newfront Product Quality Score by Industry
Newfront's Product Quality score was rated 1.9 stars by Tech industry customers.
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Newfront Pricing
Newfront ROI & Value For Money
2.2/5
Newfront has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Newfront Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Newfront ROI
Newfront's ROI score was rated highest by Male customers.
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Ranked Newfront ROI the Highest
Newfront ROI Score by Gender
Newfront's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Newfront.
Male
1.8/5
Female
N/A
Newfront ROI Score by Age
Newfront's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Newfront.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Newfront ROI Score by Usage
Newfront's ROI score was rated 1.5 stars by customers who have used Newfront's products/services for 2 to 5 Years.
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Newfront ROI Score by Industry
Newfront's ROI score was rated 1.6 stars by Tech industry customers.
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Newfront Customer Satisfaction (CSAT)
Newfront Customer Satisfaction (CSAT) Score
27 / 100
Newfront has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
9%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newfront Customer Satisfaction
Newfront's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Newfront Customer Satisfaction the Highest
Newfront Customer Satisfaction Score by Gender
Newfront's Customer Satisfaction score was rated 16 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Newfront.
16 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Newfront Customer Satisfaction Score by Age
Newfront's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Newfront.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
Newfront Customer Satisfaction Score by Usage
Newfront's Customer Satisfaction score was rated 20 points by customers who have used Newfront's products/services for 2 to 5 Years.
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Newfront Customer Satisfaction Score by Industry
Newfront's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"title": "Newfront Customer Satisfaction Score by Industry",
"text": "Newfront's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Newfront's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
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}Newfront Customer Service
2.5/5
Newfront has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Newfront's Customer Service
Address
3 Waters Park Drive Suite 100, San Mateo, CA
Website
http://www.theabdteam.com
Phone Number
650-488-8565
Quick Insights into Newfront Customer Service
Newfront's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Newfront's Customer Service score.
Ranked Newfront Customer Service the Highest
Newfront Customer Service Score by Gender
Newfront's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Newfront.
Male
1.8/5
Female
N/A
Newfront Customer Service Score by Age
Newfront's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Newfront.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Newfront Customer Service Score by Usage
Newfront's Customer Service score was rated 1.5 stars by customers who have used Newfront's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Newfront Customer Service Score by Industry
Newfront's Customer Service score was rated 1.9 stars by Tech industry customers.
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Newfront as an Employer
2.8/5
Newfront has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Newfront scored a -48 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Newfront would recommend the brand to a friend. ENPS measures how likely Newfront employees would recommend working at Newfront to a friend.
Net Promoter Score
-48
NPS Score
| 23% | Promoters |
|---|---|
| 6% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 11% | Promoters |
|---|---|
| 24% | Passive |
| 65% | Detractors |
