-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Abdullah Al Othaim Markets
Marketing or Exec? Claim Your Free Account
About Abdullah Al Othaim Markets' Brand
Operator of supermarkets. The company is engaged in the wholesale and retail of food supplies and electronics through its commercial outlets across the Kingdom of Saudi Arabia. It also invests in developing of commercial malls.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
3.8/5
Customer Service
Abdullah Al Othaim Markets NPS
Abdullah Al Othaim Markets's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Abdullah Al Othaim Markets's customers would recommend using the product based on a scale of -100 to 100.
Abdullah Al Othaim Markets Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
Abdullah Al Othaim Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 -40 | Nov 2022 | -40 |
Dec 2022 -51 | Dec 2022 | -51 |
Apr 2023 -57 | Apr 2023 | -57 |
Oct 2023 -63 | Oct 2023 | -63 |
Feb 2024 -44 | Feb 2024 | -44 |
Apr 2024 -30 | Apr 2024 | -30 |
Jun 2024 -18 | Jun 2024 | -18 |
Mar 2025 -9 | Mar 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abdullah Al Othaim Markets NPS by Gender
Abdullah Al Othaim Markets's NPS was rated -28 by Male customers on Comparably.
Male
-28
Abdullah Al Othaim Markets's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
Abdullah Al Othaim Markets's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Abdullah Al Othaim Markets NPS by Ethnicity
Abdullah Al Othaim Markets's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Abdullah Al Othaim Markets NPS by Usage
Abdullah Al Othaim Markets's NPS was rated -50 points by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -50 | 5 to 10 Years | -50 |
Abdullah Al Othaim Markets Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Abdullah Al Othaim Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abdullah Al Othaim Markets Customer Loyalty Score by Gender
Abdullah Al Othaim Markets's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Abdullah Al Othaim Markets.
Male
87%
Yes
Female
N/A
Yes
Abdullah Al Othaim Markets Customer Loyalty Score by Ethnicity
Abdullah Al Othaim Markets's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Abdullah Al Othaim Markets.
100
out of 100
Other
Abdullah Al Othaim Markets Customer Loyalty Score by Usage
Abdullah Al Othaim Markets's Customer Loyalty score was rated 78% by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Abdullah Al Othaim Markets Product Quality
3.7/5
Abdullah Al Othaim Markets has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Abdullah Al Othaim Markets' overall Product Quality score rated by its users and customers.
Abdullah Al Othaim Markets Product Information
Abdullah Al Othaim Markets’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.othaimmarkets.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Abdullah Al Othaim Markets Product Quality
Abdullah Al Othaim Markets's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Abdullah Al Othaim Markets' Product Quality.
Ranked Abdullah Al Othaim Markets Product Quality the Highest
Abdullah Al Othaim Markets Product Quality Score by Gender
Abdullah Al Othaim Markets's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Abdullah Al Othaim Markets.
Male
3.3/5
Female
N/A
Abdullah Al Othaim Markets Product Quality Score by Ethnicity
Abdullah Al Othaim Markets's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Abdullah Al Othaim Markets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Abdullah Al Othaim Markets Product Quality Score by Usage
Abdullah Al Othaim Markets's Product Quality score was rated 3 stars by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Abdullah Al Othaim Markets Pricing
Abdullah Al Othaim Markets ROI & Value For Money
4.2/5
Abdullah Al Othaim Markets has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Abdullah Al Othaim Markets' overall ROI score rated by its users and customers.
Quick Insights into Abdullah Al Othaim Markets ROI
Abdullah Al Othaim Markets's ROI score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Abdullah Al Othaim Markets' ROI score.
Ranked Abdullah Al Othaim Markets ROI the Highest
Abdullah Al Othaim Markets ROI Score by Gender
Abdullah Al Othaim Markets's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Abdullah Al Othaim Markets.
Male
4.3/5
Female
N/A
Abdullah Al Othaim Markets ROI Score by Ethnicity
Abdullah Al Othaim Markets's ROI score was rated 4.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Abdullah Al Othaim Markets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Abdullah Al Othaim Markets ROI Score by Usage
Abdullah Al Othaim Markets's ROI score was rated 4.5 stars by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Abdullah Al Othaim Markets Customer Satisfaction (CSAT)
Abdullah Al Othaim Markets Customer Satisfaction (CSAT) Score
90 / 100
Abdullah Al Othaim Markets has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Abdullah Al Othaim Markets Customer Satisfaction
Abdullah Al Othaim Markets's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Abdullah Al Othaim Markets' Customer Satisfaction.
Ranked Abdullah Al Othaim Markets Customer Satisfaction the Highest
Abdullah Al Othaim Markets Customer Satisfaction Score by Gender
Abdullah Al Othaim Markets's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Abdullah Al Othaim Markets.
86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Abdullah Al Othaim Markets Customer Satisfaction Score by Ethnicity
CSAT according to Other
Abdullah Al Othaim Markets' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Abdullah Al Othaim Markets.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Abdullah Al Othaim Markets Customer Satisfaction Score by Usage
Abdullah Al Othaim Markets's Customer Satisfaction score was rated 75 points by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Abdullah Al Othaim Markets Customer Service
3.8/5
Abdullah Al Othaim Markets has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Abdullah Al Othaim Markets' overall Customer Service score rated by its users and customers.
About Abdullah Al Othaim Markets's Customer Service
Address
PO Box 41700, Riyadh, 11531
Website
www.othaimmarkets.com
Phone Number
7
Quick Insights into Abdullah Al Othaim Markets Customer Service
Abdullah Al Othaim Markets's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Abdullah Al Othaim Markets' Customer Service score.
Ranked Abdullah Al Othaim Markets Customer Service the Highest
Abdullah Al Othaim Markets Customer Service Score by Gender
Abdullah Al Othaim Markets's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Abdullah Al Othaim Markets.
Male
3.5/5
Female
N/A
Abdullah Al Othaim Markets Customer Service Score by Ethnicity
Abdullah Al Othaim Markets's Customer Service score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Abdullah Al Othaim Markets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Abdullah Al Othaim Markets Customer Service Score by Usage
Abdullah Al Othaim Markets's Customer Service score was rated 2.9 stars by customers who have used Abdullah Al Othaim Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Abdullah Al Othaim Markets as an Employer
4.2/5
Abdullah Al Othaim Markets has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Abdullah Al Othaim Markets
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Abdullah Al Othaim Markets scored a -8 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Abdullah Al Othaim Markets would recommend the brand to a friend. ENPS measures how likely Abdullah Al Othaim Markets employees would recommend working at Abdullah Al Othaim Markets to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 38% | Promoters |
|---|---|
| 5% | Passive |
| 57% | Detractors |
