-100
NPS
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Abeona Therapeutics
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About Abeona Therapeutics' Brand
Abeona Therapeutics develops gene therapy-based potential cures for Sanfilippo syndrome types A and B.
Brand at a Glance
47%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Abeona Therapeutics NPS
Abeona Therapeutics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Abeona Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Abeona Therapeutics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Abeona Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
Jan 2026 -100 | Jan 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abeona Therapeutics Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Abeona Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abeona Therapeutics Product Quality
2.5/5
Abeona Therapeutics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Abeona Therapeutics' overall Product Quality score rated by its users and customers.
Abeona Therapeutics Product Information
Abeona Therapeutics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Abeona Therapeutics Pricing
Abeona Therapeutics ROI & Value For Money
2.2/5
Abeona Therapeutics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Abeona Therapeutics Customer Satisfaction (CSAT)
Abeona Therapeutics Customer Satisfaction (CSAT) Score
25 / 100
Abeona Therapeutics has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Abeona Therapeutics Customer Service
2.2/5
Abeona Therapeutics has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Abeona Therapeutics's Customer Service
Address
11471 Euclid Ave, Ste 211, Cleveland, OH
Website
http://abeonatherapeutics.com
Phone Number
(216)287-5408
Abeona Therapeutics as an Employer
Consumer vs. Employees
Abeona Therapeutics scored a -100 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Abeona Therapeutics would recommend the brand to a friend. ENPS measures how likely Abeona Therapeutics employees would recommend working at Abeona Therapeutics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
