-4
NPS
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ABF Freight
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About ABF Freight's Brand
ABF Freight®, an ArcBest® company, is one of the nation’s largest and most trusted less-than-truckload (LTL) carriers. With nearly 100 years of experience, and over 240 service centers serving all 50 states, Canada and Puerto Rico, ABF provides best-in-class LTL transportation for industries of all types and companies of all sizes. Your security matters to us. All job opportunities posted on careers.arcb.com are legitimate. We will never request payment or personal financial information at any point in the hiring process. When in doubt, verify a job posting’s legitimacy through our careers site at careers.arcb.com or by contacting us at (479)785-8717. ArcBest and its family of companies are not responsible for fraudulent job postings, offers, or requests for personal information.
Brand at a Glance
75%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
ABF Freight NPS
ABF Freight's Net Promoter Score (NPS) is a -4 with 44% Promoters, 8% Passives, and 48% Detractors. Net Promoter Score tracks whether ABF Freight's customers would recommend using the product based on a scale of -100 to 100.
ABF Freight Overall NPS
| 44% | Promoters |
|---|---|
| 8% | Passives |
| 48% | Detractors |
ABF Freight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 8 | Jan 2023 | 8 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 7 | Apr 2023 | 7 |
May 2023 10 | May 2023 | 10 |
Aug 2023 6 | Aug 2023 | 6 |
Jan 2024 -5 | Jan 2024 | -5 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -9 | Apr 2024 | -9 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -4 | Feb 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABF Freight NPS by Gender
Female customers rated ABF Freight's NPS 27 points higher than Male customers.
Male
23
ABF Freight's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
50
ABF Freight's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
ABF Freight NPS by Ethnicity
ABF Freight's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
ABF Freight NPS by Age
ABF Freight's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
ABF Freight NPS by Usage
ABF Freight's NPS was rated the highest by customers who have used ABF Freight's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 100 | Over 10 Years | 100 |
ABF Freight Customer Reviews
Out of the 2 ABF Freight customer reviews 1 was positive and 1 was constructive. ABF Freight customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ABF Freight Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of ABF Freight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABF Freight Customer Loyalty Score by Gender
Male customers rated ABF Freight's Customer Loyalty score 2% higher than Female customers.
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Male
80%
Yes
Female
78%
Yes
ABF Freight Customer Loyalty Score by Ethnicity
ABF Freight's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABF Freight.
82
out of 100
Caucasian
ABF Freight Customer Loyalty Score by Age
ABF Freight's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ABF Freight.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
61-65 70% | 61-65 | 70% |
ABF Freight Customer Loyalty Score by Usage
ABF Freight's Customer Loyalty score was rated the highest by customers who have used ABF Freight's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABF Freight Customer Loyalty Score by Industry
ABF Freight's Customer Loyalty score was rated 100% by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ABF Freight Product Quality
3/5
ABF Freight has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ABF Freight Product Information
ABF Freight’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated ABF Freight's product the highest.
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
Quick Insights into ABF Freight Product Quality
ABF Freight's Product Quality score was rated highest by customers who have used ABF Freight's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked ABF Freight Product Quality the Highest
Ranked ABF Freight Product Quality the Lowest
ABF Freight Product Quality Score by Gender
Female customers rated ABF Freight's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABF Freight.
Male
3.4/5
Female
3.9/5
ABF Freight Product Quality Score by Ethnicity
ABF Freight's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ABF Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ABF Freight Product Quality Score by Age
ABF Freight's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ABF Freight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.2 | 46-50 | 3.2 |
61-65 1.6 | 61-65 | 1.6 |
ABF Freight Product Quality Score by Usage
ABF Freight's Product Quality score was rated the highest by customers who have used ABF Freight's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ABF Freight Product Quality Score by Industry
ABF Freight's Product Quality score was rated 4.6 stars by Manufacturing and Machinery industry customers.
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ABF Freight Pricing
ABF Freight ROI & Value For Money
3.1/5
ABF Freight has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ABF Freight Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into ABF Freight ROI
ABF Freight's ROI score was rated highest by customers who have used ABF Freight's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked ABF Freight ROI the Highest
Ranked ABF Freight ROI the Lowest
ABF Freight ROI Score by Gender
Female customers rated ABF Freight's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ABF Freight.
Male
3.3/5
Female
3.7/5
ABF Freight ROI Score by Ethnicity
ABF Freight's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABF Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
ABF Freight ROI Score by Age
ABF Freight's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ABF Freight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
61-65 2 | 61-65 | 2 |
ABF Freight ROI Score by Usage
ABF Freight's ROI score was rated the highest by customers who have used ABF Freight's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ABF Freight ROI Score by Industry
ABF Freight's ROI score was rated 4.1 stars by Manufacturing and Machinery industry customers.
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ABF Freight Customer Satisfaction (CSAT)
ABF Freight Customer Satisfaction (CSAT) Score
48 / 100
ABF Freight has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
16%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABF Freight Customer Satisfaction
ABF Freight's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Female customers.
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Ranked ABF Freight Customer Satisfaction the Highest
Ranked ABF Freight Customer Satisfaction the Lowest
ABF Freight Customer Satisfaction Score by Gender
Male customers rated ABF Freight's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ABF Freight.
72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
ABF Freight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ABF Freight's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABF Freight.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
ABF Freight Customer Satisfaction Score by Age
ABF Freight's Customer Satisfaction score was rated 34 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ABF Freight.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 34% |
ABF Freight Customer Satisfaction Score by Usage
ABF Freight's Customer Satisfaction score was rated the highest by customers who have used ABF Freight's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABF Freight Customer Satisfaction Score by Industry
ABF Freight's Customer Satisfaction score was rated 100 points by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
"stars": 0,
"csatScore": 100,
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}ABF Freight Customer Service
3.4/5
ABF Freight has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ABF Freight's Customer Service
Address
3801 Old Greenwood Rd, Fort Smith, AR 72903
Website
https://arcb.com/shippers/solutions/less-than-truckload/abf-freight
ABF Freight's Social Links
Quick Insights into ABF Freight Customer Service
ABF Freight's Customer Service score was rated highest by customers who have used ABF Freight's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked ABF Freight Customer Service the Highest
Ranked ABF Freight Customer Service the Lowest
ABF Freight Customer Service Score by Gender
Female customers rated ABF Freight's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABF Freight.
Male
3.4/5
Female
4.1/5
ABF Freight Customer Service Score by Ethnicity
ABF Freight's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ABF Freight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
ABF Freight Customer Service Score by Age
ABF Freight's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ABF Freight.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
61-65 1.8 | 61-65 | 1.8 |
ABF Freight Customer Service Score by Usage
ABF Freight's Customer Service score was rated the highest by customers who have used ABF Freight's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ABF Freight Customer Service Score by Industry
ABF Freight's Customer Service score was rated 4.5 stars by Manufacturing and Machinery industry customers.
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ABF Freight as an Employer
3.8/5
ABF Freight has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
ABF Freight scored a -4 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of ABF Freight would recommend the brand to a friend. ENPS measures how likely ABF Freight employees would recommend working at ABF Freight to a friend.
Net Promoter Score
-4
NPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 53% | Promoters |
|---|---|
| 11% | Passive |
| 36% | Detractors |
