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NPS
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ABI
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About ABI's Brand
The Italian Banking Association is a voluntary non-profit association that works to promote knowledge and awareness of social values.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
ABI NPS
ABI's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether ABI's customers would recommend using the product based on a scale of -100 to 100.
ABI Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
ABI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 -50 | Apr 2021 | -50 |
Aug 2021 -33 | Aug 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABI NPS by Usage
ABI's NPS was rated -25 points by customers who have used ABI's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
ABI Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of ABI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ABI Customer Loyalty Score by Usage
ABI's Customer Loyalty score was rated 55% by customers who have used ABI's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABI Product Quality
3.5/5
ABI has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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ABI Product Information
ABI’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.abi.it
- Company Size
- 501-1,000 Employees
Quick Insights into ABI Product Quality
ABI's Product Quality score was rated highest by customers who have used ABI's products/services for Less than 1 Year.
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Ranked ABI Product Quality the Highest
ABI Product Quality Score by Usage
ABI's Product Quality score was rated 3.5 stars by customers who have used ABI's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ABI Pricing
ABI ROI & Value For Money
3.5/5
ABI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into ABI ROI
ABI's ROI score was rated highest by customers who have used ABI's products/services for Less than 1 Year.
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Ranked ABI ROI the Highest
ABI ROI Score by Usage
ABI's ROI score was rated 3.4 stars by customers who have used ABI's products/services for Less than 1 Year.
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ABI Customer Satisfaction (CSAT)
ABI Customer Satisfaction (CSAT) Score
67 / 100
ABI has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABI Customer Service
3.4/5
ABI has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ABI's Customer Service
Website
https://www.abi.it
Quick Insights into ABI Customer Service
ABI's Customer Service score was rated highest by customers who have used ABI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ABI's Customer Service score.
Ranked ABI Customer Service the Highest
ABI Customer Service Score by Usage
ABI's Customer Service score was rated 3.2 stars by customers who have used ABI's products/services for Less than 1 Year.
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ABI as an Employer
2.4/5
ABI has a 2.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
ABI scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ABI would recommend the brand to a friend. ENPS measures how likely ABI employees would recommend working at ABI to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
