49
NPS
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ABILITYNETWORK
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About ABILITYNETWORK's Brand
ABILITY Network offers CMS-approved, secure Medicare and all-payer online access for claims processing and reimbursement.
Brand at a Glance
2.5/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
ABILITYNETWORK NPS
ABILITYNETWORK's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether ABILITYNETWORK's customers would recommend using the product based on a scale of -100 to 100.
ABILITYNETWORK Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
ABILITYNETWORK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Oct 2023 49 | Oct 2023 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABILITYNETWORK NPS by Usage
ABILITYNETWORK's NPS was rated 62 points by customers who have used ABILITYNETWORK's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 62 | 5 to 10 Years | 62 |
ABILITYNETWORK Product Quality
2.5/5
ABILITYNETWORK has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ABILITYNETWORK Product Information
ABILITYNETWORK serves markets in the United States. ABILITYNETWORK supports Web devices and offers products for medium and large sized businesses.
ABILITYNETWORK’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare industry rated ABILITYNETWORK's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Languages Supported
English
Product Type
Medical Billing Software
Quick Insights into ABILITYNETWORK Product Quality
ABILITYNETWORK's Product Quality score was rated highest by customers who have used ABILITYNETWORK's products/services for 5 to 10 Years, and rated lowest by customers who have used ABILITYNETWORK's products/services for Less than 1 Year.
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Ranked ABILITYNETWORK Product Quality the Highest
Ranked ABILITYNETWORK Product Quality the Lowest
ABILITYNETWORK Product Quality Score by Usage
ABILITYNETWORK's Product Quality score was rated the highest by customers who have used ABILITYNETWORK's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ABILITYNETWORK Product Quality Score by Industry
ABILITYNETWORK's Product Quality score was rated 3 stars by Healthcare industry customers.
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ABILITYNETWORK Pricing
ABILITYNETWORK ROI & Value For Money
2.7/5
ABILITYNETWORK has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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ABILITYNETWORK Pricing Plans
ABILITYNETWORK has a pricing structure that accommodates medium and large businesses.
Who Uses ABILITYNETWORK?
Medium Businesses
Large Enterprises
ABILITYNETWORK Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABILITYNETWORK Customer Service
2.8/5
ABILITYNETWORK has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About ABILITYNETWORK's Customer Service
Address
Butler Square, 100 North 6th Street, Suite 900A, Minneapolis, MN 55403
Website
http://www.abilitynetwork.com
Phone Number
(877) 340-5610
ABILITYNETWORK as an Employer
3.3/5
ABILITYNETWORK has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ABILITYNETWORK scored a 49 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ABILITYNETWORK would recommend the brand to a friend. ENPS measures how likely ABILITYNETWORK employees would recommend working at ABILITYNETWORK to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
