-100
NPS
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ABP Tech
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About ABP Tech's Brand
ABP Tech is the first distributor to focus exclusively on IP technology Solutions.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ABP Tech NPS
ABP Tech's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ABP Tech's customers would recommend using the product based on a scale of -100 to 100.
ABP Tech Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ABP Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABP Tech Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ABP Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABP Tech Product Quality
1.5/5
ABP Tech has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ABP Tech's overall Product Quality score rated by its users and customers.
ABP Tech Product Information
ABP Tech’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.abptech.com/
- Company Size
- 11-50 Employees
ABP Tech Pricing
ABP Tech ROI & Value For Money
1.5/5
ABP Tech has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ABP Tech's overall ROI score rated by its users and customers.
ABP Tech Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABP Tech Customer Service
1.5/5
ABP Tech has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ABP Tech's overall Customer Service score rated by its users and customers.
About ABP Tech's Customer Service
Address
13988 Diplomat Drive, Suite 180, Dallas, TX 75234
Website
http://www.abptech.com/
Phone Number
972-831-1600
Consumer vs. Employees
ABP Tech scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ABP Tech would recommend the brand to a friend. ENPS measures how likely ABP Tech employees would recommend working at ABP Tech to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
