54
NPS
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Absolute Software
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About Absolute Software's Brand
Absolute Software creates computer theft recovery, data protection and secure asset tracking solutions.
Brand at a Glance
92%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Absolute Software NPS
Absolute Software's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether Absolute Software's customers would recommend using the product based on a scale of -100 to 100.
Absolute Software Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
Absolute Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 75 | Nov 2022 | 75 |
Jan 2023 80 | Jan 2023 | 80 |
Feb 2023 83 | Feb 2023 | 83 |
Mar 2023 85 | Mar 2023 | 85 |
Apr 2023 66 | Apr 2023 | 66 |
May 2023 60 | May 2023 | 60 |
Jul 2024 63 | Jul 2024 | 63 |
Dec 2025 49 | Dec 2025 | 49 |
Jan 2026 54 | Jan 2026 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Absolute Software NPS by Gender
Absolute Software's NPS was rated 100 by Male customers on Comparably.
Male
100
Absolute Software's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Absolute Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Absolute Software NPS by Ethnicity
Absolute Software's NPS was rated 33 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 33 | African American/Black | 33 |
Absolute Software NPS by Age
Absolute Software's NPS was rated 67 points by customers ages 46-50 on Comparably.
Absolute Software NPS by Usage
Absolute Software's NPS was rated the highest by customers who have used Absolute Software's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Absolute Software Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Absolute Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Absolute Software Customer Loyalty Score by Gender
Absolute Software's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Absolute Software.
Male
100%
Yes
Female
N/A
Yes
Absolute Software Customer Loyalty Score by Ethnicity
Absolute Software's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Absolute Software.
100
out of 100
African American/Black
Absolute Software Customer Loyalty Score by Age
Absolute Software's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Absolute Software.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Absolute Software Customer Loyalty Score by Usage
Absolute Software's Customer Loyalty score was rated 100% by customers who have used Absolute Software's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Absolute Software Customer Loyalty Score by Industry
Absolute Software's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Absolute Software Product Quality
4/5
Absolute Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Absolute Software Product Information
Absolute Software serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, and Germany. Absolute Software supports Web devices and offers products for medium and large sized businesses.
Absolute Software’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Absolute Software's product the highest.
- Website
- http://www.absolute.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
German
Japanese
Norwegian
Product Type
Mobile Software
Mobile Device Management Software
Endpoint Protection Software
License Management Software
Quick Insights into Absolute Software Product Quality
Absolute Software's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Absolute Software's products/services for 2 to 5 Years.
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Ranked Absolute Software Product Quality the Highest
Ranked Absolute Software Product Quality the Lowest
Absolute Software Product Quality Score by Gender
Absolute Software's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Absolute Software Product Quality Score by Ethnicity
Absolute Software's Product Quality score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Absolute Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Absolute Software Product Quality Score by Age
Absolute Software's Product Quality score was rated 5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Absolute Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
Absolute Software Product Quality Score by Usage
Absolute Software's Product Quality score was rated 4.6 stars by customers who have used Absolute Software's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Absolute Software Product Quality Score by Industry
Absolute Software's Product Quality score was rated 5 stars by Tech industry customers.
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Absolute Software Pricing
Absolute Software ROI & Value For Money
3.9/5
Absolute Software has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Absolute Software Pricing Plans
Absolute Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Absolute Software?
Medium Businesses
Large Enterprises
Quick Insights into Absolute Software ROI
Absolute Software's ROI score was rated highest by Male customers, and rated lowest by customers who have used Absolute Software's products/services for 1 to 2 Years.
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Ranked Absolute Software ROI the Highest
Ranked Absolute Software ROI the Lowest
Absolute Software ROI Score by Gender
Absolute Software's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Absolute Software.
Male
4.8/5
Female
N/A
Absolute Software ROI Score by Ethnicity
Absolute Software's ROI score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Absolute Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Absolute Software ROI Score by Age
Absolute Software's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Absolute Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Absolute Software ROI Score by Usage
Absolute Software's ROI score was rated the highest by customers who have used Absolute Software's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Absolute Software ROI Score by Industry
Absolute Software's ROI score was rated 4.6 stars by Tech industry customers.
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Absolute Software Customer Satisfaction (CSAT)
Absolute Software Customer Satisfaction (CSAT) Score
84 / 100
Absolute Software has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Absolute Software Customer Satisfaction
Absolute Software's Customer Satisfaction score was rated highest by customers who have used Absolute Software's products/services for 1 to 2 Years, and rated lowest by customers who have used Absolute Software's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Absolute Software's Customer Satisfaction.
Ranked Absolute Software Customer Satisfaction the Highest
Ranked Absolute Software Customer Satisfaction the Lowest
Absolute Software Customer Satisfaction Score by Gender
Absolute Software's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Absolute Software.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Absolute Software Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Absolute Software's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Absolute Software.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Absolute Software Customer Satisfaction Score by Age
Absolute Software's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Absolute Software.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Absolute Software Customer Satisfaction Score by Usage
Absolute Software's Customer Satisfaction score was rated 100 points by customers who have used Absolute Software's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Absolute Software Customer Satisfaction Score by Industry
Absolute Software's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Absolute Software Customer Service
4.2/5
Absolute Software has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Absolute Software's overall Customer Service score rated by its users and customers.
About Absolute Software's Customer Service
Address
2nd Floor, 7000 North MoPac Expressway, Austin, TX
Website
http://www.absolute.com
Phone Number
(800) 220-0733
Quick Insights into Absolute Software Customer Service
Absolute Software's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Absolute Software's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Absolute Software's Customer Service score.
Ranked Absolute Software Customer Service the Highest
Ranked Absolute Software Customer Service the Lowest
Absolute Software Customer Service Score by Gender
Absolute Software's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Absolute Software.
Male
4.6/5
Female
N/A
Absolute Software Customer Service Score by Ethnicity
Absolute Software's Customer Service score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Absolute Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Absolute Software Customer Service Score by Age
Absolute Software's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Absolute Software.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Absolute Software Customer Service Score by Usage
Absolute Software's Customer Service score was rated 4.3 stars by customers who have used Absolute Software's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Absolute Software Customer Service Score by Industry
Absolute Software's Customer Service score was rated 4.6 stars by Tech industry customers.
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Absolute Software as an Employer
3.4/5
Absolute Software has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Absolute Software scored a 54 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Absolute Software would recommend the brand to a friend. ENPS measures how likely Absolute Software employees would recommend working at Absolute Software to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
