72
NPS
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Abt
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About Abt's Brand
ANT provides total battery management service with a customer-first philosophy.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Abt NPS
Abt's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Abt's customers would recommend using the product based on a scale of -100 to 100.
Abt Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Abt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Jan 2024 60 | Jan 2024 | 60 |
Feb 2024 67 | Feb 2024 | 67 |
Apr 2024 71 | Apr 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abt NPS by Gender
Abt's NPS was rated 100 by Female customers on Comparably.
Female
100
Abt's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Abt's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Abt Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Abt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abt Customer Loyalty Score by Gender
Abt's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Abt.
Female
100%
Yes
Male
N/A
Yes
Abt Product Quality
4.3/5
Abt has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Abt Product Information
Abt’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.wemanagepower.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Abt Product Quality
Abt's Product Quality score was rated highest by Female customers.
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Ranked Abt Product Quality the Highest
Abt Product Quality Score by Gender
Abt's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Abt.
Female
5/5
Male
N/A
Abt Pricing
Abt ROI & Value For Money
4.2/5
Abt has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Abt ROI
Abt's ROI score was rated highest by Female customers.
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Ranked Abt ROI the Highest
Abt ROI Score by Gender
Abt's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Abt.
Female
4.5/5
Male
N/A
Abt Customer Satisfaction (CSAT)
Abt Customer Satisfaction (CSAT) Score
80 / 100
Abt has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Abt Customer Satisfaction
Abt's Customer Satisfaction score was rated highest by Female customers.
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Ranked Abt Customer Satisfaction the Highest
Abt Customer Satisfaction Score by Gender
Abt's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Abt.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Abt Customer Service
4.4/5
Abt has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Abt's Customer Service
Address
Glenview, IL United States of America
Website
http://www.wemanagepower.com
Quick Insights into Abt Customer Service
Abt's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Abt's Customer Service score.
Ranked Abt Customer Service the Highest
Abt Customer Service Score by Gender
Abt's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Abt.
Female
4.8/5
Male
N/A
Abt as an Employer
3.8/5
Abt has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Abt scored a 72 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Abt would recommend the brand to a friend. ENPS measures how likely Abt employees would recommend working at Abt to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
