21
NPS
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Abt Associates
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About Abt Associates' Brand
Since 1965, Abt Associates has been driven by a simple mission: improve the quality of life and economic well-being of people worldwide.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Abt Associates NPS
Abt Associates's Net Promoter Score (NPS) is a 21 with 48% Promoters, 25% Passives, and 27% Detractors. Net Promoter Score tracks whether Abt Associates's customers would recommend using the product based on a scale of -100 to 100.
Abt Associates Overall NPS
| 48% | Promoters |
|---|---|
| 25% | Passives |
| 27% | Detractors |
Abt Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 21 | Apr 2023 | 21 |
May 2023 28 | May 2023 | 28 |
Jun 2023 28 | Jun 2023 | 28 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 24 | Aug 2023 | 24 |
Oct 2023 27 | Oct 2023 | 27 |
Dec 2023 25 | Dec 2023 | 25 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 19 | May 2024 | 19 |
Sep 2024 16 | Sep 2024 | 16 |
Dec 2024 18 | Dec 2024 | 18 |
Sep 2025 21 | Sep 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abt Associates NPS by Gender
Abt Associates's NPS was rated 67 by Male customers on Comparably.
Male
67
Abt Associates's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Abt Associates's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Abt Associates NPS by Ethnicity
Abt Associates's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 33 | African American/Black | 33 |
Other 0 | Other | 0 |
Abt Associates NPS by Age
Abt Associates's NPS was rated 25 points by customers ages 36-40 on Comparably.
Abt Associates NPS by Usage
Abt Associates's NPS was rated the highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Abt Associates Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Abt Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abt Associates Customer Loyalty Score by Gender
Abt Associates's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Abt Associates Customer Loyalty Score by Ethnicity
Abt Associates's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Abt Associates.
70
out of 100
African American/Black
100
out of 100
Other
Abt Associates Customer Loyalty Score by Age
Abt Associates's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Abt Associates.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Abt Associates Customer Loyalty Score by Usage
Abt Associates's Customer Loyalty score was rated the highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Abt Associates Product Quality
3.8/5
Abt Associates has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Abt Associates Product Information
Abt Associates’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.abtassociates.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Productivity
Quick Insights into Abt Associates Product Quality
Abt Associates's Product Quality score was rated highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and rated lowest by customers who have used Abt Associates's products/services for Less than 1 Year.
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Ranked Abt Associates Product Quality the Highest
Ranked Abt Associates Product Quality the Lowest
Abt Associates Product Quality Score by Gender
Abt Associates's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Abt Associates.
Male
4.8/5
Female
N/A
Abt Associates Product Quality Score by Ethnicity
Abt Associates's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Abt Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.3 | Other | 4.3 |
Abt Associates Product Quality Score by Age
Abt Associates's Product Quality score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Abt Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Abt Associates Product Quality Score by Usage
Abt Associates's Product Quality score was rated the highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Abt Associates Pricing
Abt Associates ROI & Value For Money
3.3/5
Abt Associates has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Abt Associates ROI
Abt Associates's ROI score was rated highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and rated lowest by customers who have used Abt Associates's products/services for Less than 1 Year.
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Ranked Abt Associates ROI the Highest
Ranked Abt Associates ROI the Lowest
Abt Associates ROI Score by Gender
Abt Associates's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Abt Associates.
Male
4.1/5
Female
N/A
Abt Associates ROI Score by Ethnicity
Abt Associates's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Abt Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.8 | Other | 3.8 |
Abt Associates ROI Score by Age
Abt Associates's ROI score was rated 3.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Abt Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Abt Associates ROI Score by Usage
Abt Associates's ROI score was rated the highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Abt Associates Customer Satisfaction (CSAT)
Abt Associates Customer Satisfaction (CSAT) Score
79 / 100
Abt Associates has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Abt Associates Customer Satisfaction
Abt Associates's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Abt Associates' Customer Satisfaction.
Ranked Abt Associates Customer Satisfaction the Highest
Ranked Abt Associates Customer Satisfaction the Lowest
Abt Associates Customer Satisfaction Score by Gender
Abt Associates's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Abt Associates.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Abt Associates Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Abt Associates' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Abt Associates.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Abt Associates' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Abt Associates.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Abt Associates Customer Satisfaction Score by Age
Abt Associates's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Abt Associates.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Abt Associates Customer Satisfaction Score by Usage
Abt Associates's Customer Satisfaction score was rated 100 points by customers who have used Abt Associates's products/services for Less than 1 Year.
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Abt Associates Customer Service
3.7/5
Abt Associates has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Abt Associates's Customer Service
Address
Cambridge, MA
Website
http://www.abtassociates.com
Phone Number
6173867588
Quick Insights into Abt Associates Customer Service
Abt Associates's Customer Service score was rated highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and rated lowest by customers who have used Abt Associates's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Abt Associates' Customer Service score.
Ranked Abt Associates Customer Service the Highest
Ranked Abt Associates Customer Service the Lowest
Abt Associates Customer Service Score by Gender
Abt Associates's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Abt Associates.
Male
4.4/5
Female
N/A
Abt Associates Customer Service Score by Ethnicity
Abt Associates's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Abt Associates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 4.1 | Other | 4.1 |
Abt Associates Customer Service Score by Age
Abt Associates's Customer Service score was rated 4.4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Abt Associates.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Abt Associates Customer Service Score by Usage
Abt Associates's Customer Service score was rated the highest by customers who have used Abt Associates's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Abt Associates as an Employer
3.4/5
Abt Associates has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Abt Associates scored a 21 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Abt Associates would recommend the brand to a friend. ENPS measures how likely Abt Associates employees would recommend working at Abt Associates to a friend.
Net Promoter Score
21
NPS Score
| 48% | Promoters |
|---|---|
| 25% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 31% | Promoters |
|---|---|
| 26% | Passive |
| 43% | Detractors |
