100
NPS
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Brand Page
Abzena
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About Abzena's Brand
Provider of biomedical polymers designed for therapeutic applications. The company's technologies and complementary services focus on the improvement of protein and peptide based drugs, enabling biomedical companies to develop and manufacture better treatments for patients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Abzena NPS
Abzena's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Abzena's customers would recommend using the product based on a scale of -100 to 100.
Abzena Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Abzena NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Abzena Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Abzena users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Abzena Product Quality
5/5
Abzena has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Abzena's overall Product Quality score rated by its users and customers.
Abzena Product Information
Abzena’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.abzena.com
- Company Size
- 51-200 Employees
Abzena Pricing
Abzena ROI & Value For Money
4/5
Abzena has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Abzena's overall ROI score rated by its users and customers.
Abzena Customer Service
5/5
Abzena has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Abzena's Customer Service
Address
Babraham Research Campus, Cambridge, CB22 3AT United Kingdom
Website
www.abzena.com
