12
NPS
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Academy Mortgage Corporation
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About Academy Mortgage Corporation's Brand
"Academy Mortgage operates a mortgage lender and offers construction loans, renovation loans."
Brand at a Glance
66%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Academy Mortgage Corporation CMO
Academy Mortgage Corporation NPS
Academy Mortgage Corporation's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Academy Mortgage Corporation's customers would recommend using the product based on a scale of -100 to 100.
Academy Mortgage Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Academy Mortgage Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2021 -33 | Nov 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 11 | Oct 2023 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Academy Mortgage Corporation NPS by Gender
Academy Mortgage Corporation's NPS was rated 20 by Male customers on Comparably.
Male
20
Academy Mortgage Corporation's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Academy Mortgage Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Academy Mortgage Corporation NPS by Ethnicity
Academy Mortgage Corporation's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Academy Mortgage Corporation NPS by Usage
Academy Mortgage Corporation's NPS was rated 34 points by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Academy Mortgage Corporation Customer Reviews
Out of the 2 Academy Mortgage Corporation customer reviews 1 was positive and 1 was constructive. Academy Mortgage Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Academy Mortgage Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Academy Mortgage Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Academy Mortgage Corporation Customer Loyalty Score by Gender
Academy Mortgage Corporation's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Academy Mortgage Corporation.
Male
82%
Yes
Female
N/A
Yes
Academy Mortgage Corporation Customer Loyalty Score by Ethnicity
Academy Mortgage Corporation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Academy Mortgage Corporation.
82
out of 100
Caucasian
Academy Mortgage Corporation Customer Loyalty Score by Usage
Academy Mortgage Corporation's Customer Loyalty score was rated 70% by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Academy Mortgage Corporation Product Quality
2.5/5
Academy Mortgage Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Academy Mortgage Corporation's overall Product Quality score rated by its users and customers.
Academy Mortgage Corporation Product Information
Academy Mortgage Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.academymortgage.com
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Real Estate
Quick Insights into Academy Mortgage Corporation Product Quality
Academy Mortgage Corporation's Product Quality score was rated highest by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Academy Mortgage Corporation's Product Quality.
Ranked Academy Mortgage Corporation Product Quality the Highest
Academy Mortgage Corporation Product Quality Score by Gender
Academy Mortgage Corporation's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Academy Mortgage Corporation.
Male
3.2/5
Female
N/A
Academy Mortgage Corporation Product Quality Score by Ethnicity
Academy Mortgage Corporation's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Academy Mortgage Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Academy Mortgage Corporation Product Quality Score by Usage
Academy Mortgage Corporation's Product Quality score was rated 3.5 stars by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Academy Mortgage Corporation Pricing
Academy Mortgage Corporation ROI & Value For Money
2.6/5
Academy Mortgage Corporation has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Academy Mortgage Corporation's overall ROI score rated by its users and customers.
Quick Insights into Academy Mortgage Corporation ROI
Academy Mortgage Corporation's ROI score was rated highest by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Academy Mortgage Corporation's ROI score.
Ranked Academy Mortgage Corporation ROI the Highest
Academy Mortgage Corporation ROI Score by Gender
Academy Mortgage Corporation's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Academy Mortgage Corporation.
Male
3.2/5
Female
N/A
Academy Mortgage Corporation ROI Score by Ethnicity
Academy Mortgage Corporation's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Academy Mortgage Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Academy Mortgage Corporation ROI Score by Usage
Academy Mortgage Corporation's ROI score was rated 3.5 stars by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Academy Mortgage Corporation Customer Satisfaction (CSAT)
Academy Mortgage Corporation Customer Satisfaction (CSAT) Score
43 / 100
Academy Mortgage Corporation has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Academy Mortgage Corporation Customer Satisfaction
Academy Mortgage Corporation's Customer Satisfaction score was rated highest by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Academy Mortgage Corporation's Customer Satisfaction.
Ranked Academy Mortgage Corporation Customer Satisfaction the Highest
Academy Mortgage Corporation Customer Satisfaction Score by Gender
Academy Mortgage Corporation's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Academy Mortgage Corporation.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Academy Mortgage Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Academy Mortgage Corporation's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Academy Mortgage Corporation.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Academy Mortgage Corporation Customer Satisfaction Score by Usage
Academy Mortgage Corporation's Customer Satisfaction score was rated 67 points by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
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Academy Mortgage Corporation Customer Service
2.8/5
Academy Mortgage Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Academy Mortgage Corporation's Customer Service
Address
Sandy, UT United States of America
Website
www.academymortgage.com
Quick Insights into Academy Mortgage Corporation Customer Service
Academy Mortgage Corporation's Customer Service score was rated highest by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Academy Mortgage Corporation's Customer Service score.
Ranked Academy Mortgage Corporation Customer Service the Highest
Academy Mortgage Corporation Customer Service Score by Gender
Academy Mortgage Corporation's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Academy Mortgage Corporation.
Male
3.2/5
Female
N/A
Academy Mortgage Corporation Customer Service Score by Ethnicity
Academy Mortgage Corporation's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Academy Mortgage Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Academy Mortgage Corporation Customer Service Score by Usage
Academy Mortgage Corporation's Customer Service score was rated 3.5 stars by customers who have used Academy Mortgage Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Academy Mortgage Corporation as an Employer
3.9/5
Academy Mortgage Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
CEO of Academy Mortgage Corporation
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Academy Mortgage Corporation scored a 12 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Academy Mortgage Corporation would recommend the brand to a friend. ENPS measures how likely Academy Mortgage Corporation employees would recommend working at Academy Mortgage Corporation to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
