72
NPS
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Acadian Asset Management
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About Acadian Asset Management's Brand
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Acadian Asset Management NPS
Acadian Asset Management's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Acadian Asset Management's customers would recommend using the product based on a scale of -100 to 100.
Acadian Asset Management Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Acadian Asset Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Sep 2022 60 | Sep 2022 | 60 |
Mar 2023 67 | Mar 2023 | 67 |
Jan 2025 71 | Jan 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acadian Asset Management Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Acadian Asset Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acadian Asset Management Product Quality
3.7/5
Acadian Asset Management has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Acadian Asset Management's overall Product Quality score rated by its users and customers.
Acadian Asset Management Product Information
Acadian Asset Management’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Acadian Asset Management Pricing
Acadian Asset Management ROI & Value For Money
3.6/5
Acadian Asset Management has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Acadian Asset Management Customer Satisfaction (CSAT)
Acadian Asset Management Customer Satisfaction (CSAT) Score
83 / 100
Acadian Asset Management has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acadian Asset Management Customer Service
3.7/5
Acadian Asset Management has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Acadian Asset Management's Customer Service
Website
http://www.acadian-asset.com/
Acadian Asset Management as an Employer
3.9/5
Acadian Asset Management has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Acadian Asset Management scored a 72 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Acadian Asset Management would recommend the brand to a friend. ENPS measures how likely Acadian Asset Management employees would recommend working at Acadian Asset Management to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
