-100
NPS
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ACBA-Credit Agricole Bank
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About ACBA-Credit Agricole Bank's Brand
Provider of banking and financial services to commercial and retail customers. The company provides time deposits and current accounts, loan products, line of credit, trade financing services, factoring, financial leasing and insurance services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ACBA-Credit Agricole Bank NPS
ACBA-Credit Agricole Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ACBA-Credit Agricole Bank's customers would recommend using the product based on a scale of -100 to 100.
ACBA-Credit Agricole Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ACBA-Credit Agricole Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACBA-Credit Agricole Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ACBA-Credit Agricole Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACBA-Credit Agricole Bank Product Quality
1.5/5
ACBA-Credit Agricole Bank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACBA-Credit Agricole Bank's overall Product Quality score rated by its users and customers.
ACBA-Credit Agricole Bank Product Information
ACBA-Credit Agricole Bank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.acba.am
- Company Size
- 1,001-5,000 Employees
ACBA-Credit Agricole Bank Pricing
ACBA-Credit Agricole Bank ROI & Value For Money
1.5/5
ACBA-Credit Agricole Bank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ACBA-Credit Agricole Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACBA-Credit Agricole Bank Customer Service
1.5/5
ACBA-Credit Agricole Bank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACBA-Credit Agricole Bank's overall Customer Service score rated by its users and customers.
About ACBA-Credit Agricole Bank's Customer Service
Address
1 Bayron Street, Yerevan,
Website
www.acba.am
