36
NPS
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Accel Partners
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About Accel Partners' Brand
Accel is a leading early and growth-stage venture capital firm, powering a global community of entrepreneurs.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Accel Partners NPS
Accel Partners's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether Accel Partners's customers would recommend using the product based on a scale of -100 to 100.
Accel Partners Overall NPS
| 59% | Promoters |
|---|---|
| 18% | Passives |
| 23% | Detractors |
Accel Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 11 | Jul 2022 | 11 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 16 | Nov 2022 | 16 |
Jan 2023 13 | Jan 2023 | 13 |
Mar 2023 19 | Mar 2023 | 19 |
Jul 2023 25 | Jul 2023 | 25 |
Oct 2024 33 | Oct 2024 | 33 |
Apr 2025 36 | Apr 2025 | 36 |
Sep 2025 34 | Sep 2025 | 34 |
Mar 2026 37 | Mar 2026 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accel Partners Customer Reviews
Out of the 3 Accel Partners customer reviews 2 were positive and 1 was constructive. Accel Partners customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Accel Partners Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Accel Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accel Partners Product Quality
3.4/5
Accel Partners has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Accel Partners Product Information
Accel Partners’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.accel.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Accel Partners Pricing
Accel Partners ROI & Value For Money
3.5/5
Accel Partners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Accel Partners Customer Satisfaction (CSAT)
Accel Partners Customer Satisfaction (CSAT) Score
84 / 100
Accel Partners has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accel Partners Customer Service
3.7/5
Accel Partners has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Accel Partners's Customer Service
Address
Palo Alto, CA
Website
http://www.accel.com
Accel Partners as an Employer
2.9/5
Accel Partners has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Accel Partners scored a 36 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Accel Partners would recommend the brand to a friend. ENPS measures how likely Accel Partners employees would recommend working at Accel Partners to a friend.
Net Promoter Score
36
NPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
