39
NPS
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Brand Page
Accelo
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About Accelo's Brand
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.3/5
Customer Service
Accelo NPS
Accelo's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Accelo's customers would recommend using the product based on a scale of -100 to 100.
Accelo Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Accelo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
Oct 2022 39 | Oct 2022 | 39 |
Jan 2023 41 | Jan 2023 | 41 |
Mar 2024 40 | Mar 2024 | 40 |
Jul 2024 40 | Jul 2024 | 40 |
Oct 2025 38 | Oct 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accelo NPS by Usage
Accelo's NPS was rated the highest by customers who have used Accelo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Accelo Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Accelo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accelo Product Quality
4.2/5
Accelo has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Accelo Product Information
Accelo serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Accelo supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Accelo’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.accelo.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Workflow Management Software
CRM Software
Lead Management Software
Advertising Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Display Advertising Software
Time & Expense Software
Professional Services Software
Billing & Invoicing Software
Predictive Lead Scoring Software
Professional Services Automation (PSA) Software
Consulting Software
Kanban Tools Software
Applications Suite Software
Time Tracking Software
Business Management Software
Resource Management Software
Project Tracking Software
Online CRM Software
Construction CRM Software
IT Service Management (ITSM) Software
IT Service Software
Issue Tracking Software
Gantt Chart Software
Scrum Software
Managed Service Providers (MSP) Software
Quick Insights into Accelo Product Quality
Accelo's Product Quality score was rated highest by customers who have used Accelo's products/services for 2 to 5 Years.
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Ranked Accelo Product Quality the Highest
Accelo Product Quality Score by Usage
Accelo's Product Quality score was rated 4.2 stars by customers who have used Accelo's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Accelo Pricing
Accelo ROI & Value For Money
4.1/5
Accelo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Accelo's overall ROI score rated by its users and customers.
Accelo Pricing Plans
Accelo has a pricing structure that accommodates small and medium businesses. Starting from $39/month, Accelo uses a subscription model and offers the following: Sales: $39 per user/month (billed monthly), Projects: $39 per user/month (billed monthly), and Retainers: $39 per user/month (billed monthly).
Who Uses Accelo?
Small Businesses
Medium Businesses
Accelo Customer Satisfaction (CSAT)
Accelo Customer Satisfaction (CSAT) Score
75 / 100
Accelo has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accelo Customer Service
3.3/5
Accelo has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Accelo's Customer Service
Address
Suite 1201N, 999 18th Street, Denver, CO 80016
Website
https://www.accelo.com
Phone Number
(800)425-7315
Accelo's Social Links
Accelo as an Employer
4.4/5
Accelo has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Accelo scored a 39 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Accelo would recommend the brand to a friend. ENPS measures how likely Accelo employees would recommend working at Accelo to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 64% | Promoters |
|---|---|
| 30% | Passive |
| 6% | Detractors |
