-55
NPS
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AccentCare
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About AccentCare's Brand
AccentCare is a national leader in personal care, medical and non-medical home health, hospice and palliative care, and care management. Headquartered in Dallas, Texas, AccentCare is one of the nation's leaders in post-acute healthcare services ranging from personal, and non-medical care to skilled nursing, rehabilitation, hospice, and care management. Our over 31,000 compassionate professionals in more than 260 locations across 30 states and the District of Columbia are serving over 26,000 physicians and 10,000 facilities, providing comprehensive care for individuals with a wide variety of care needs including complex chronic conditions.
Brand at a Glance
66%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
AccentCare NPS
AccentCare's Net Promoter Score (NPS) is a -55 with 20% Promoters, 5% Passives, and 75% Detractors. Net Promoter Score tracks whether AccentCare's customers would recommend using the product based on a scale of -100 to 100.
AccentCare Overall NPS
| 20% | Promoters |
|---|---|
| 5% | Passives |
| 75% | Detractors |
AccentCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -52 | Apr 2024 | -52 |
May 2024 -57 | May 2024 | -57 |
Aug 2024 -57 | Aug 2024 | -57 |
Dec 2024 -51 | Dec 2024 | -51 |
Feb 2025 -51 | Feb 2025 | -51 |
Mar 2025 -49 | Mar 2025 | -49 |
Apr 2025 -51 | Apr 2025 | -51 |
Jun 2025 -52 | Jun 2025 | -52 |
Jul 2025 -54 | Jul 2025 | -54 |
Sep 2025 -54 | Sep 2025 | -54 |
Oct 2025 -56 | Oct 2025 | -56 |
Jan 2026 -54 | Jan 2026 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AccentCare NPS by Gender
Female customers rated AccentCare's NPS 5 points higher than Male customers.
Male
-50
AccentCare's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-45
AccentCare's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
AccentCare NPS by Ethnicity
AccentCare's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Hispanic or Latino -87 | Hispanic or Latino | -87 |
AccentCare NPS by Age
AccentCare's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
AccentCare NPS by Usage
AccentCare's NPS was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
AccentCare Customer Reviews
Out of the 3 AccentCare customer reviews 2 were positive and 1 was constructive. AccentCare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
AccentCare Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of AccentCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AccentCare Customer Loyalty Score by Gender
Female customers rated AccentCare's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AccentCare.
Male
55%
Yes
Female
70%
Yes
AccentCare Customer Loyalty Score by Ethnicity
AccentCare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AccentCare.
70
out of 100
Caucasian
55
out of 100
Hispanic or Latino
AccentCare Customer Loyalty Score by Age
AccentCare's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AccentCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
41-45 40% | 41-45 | 40% |
56-60 100% | 56-60 | 100% |
61-65 64% | 61-65 | 64% |
66+ 78% | 66+ | 78% |
AccentCare Customer Loyalty Score by Usage
AccentCare's Customer Loyalty score was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AccentCare Customer Loyalty Score by Industry
AccentCare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AccentCare Product Quality
2.6/5
AccentCare has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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AccentCare Product Information
AccentCare’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AccentCare's product the highest. Reviewers from the Accounting industry rated AccentCare the lowest at 1.8.
- Website
- https://www.accentcare.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into AccentCare Product Quality
AccentCare's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked AccentCare's Product Quality.
Ranked AccentCare Product Quality the Highest
Ranked AccentCare Product Quality the Lowest
AccentCare Product Quality Score by Gender
AccentCare's Product Quality score was rated 2.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AccentCare.
Male
2.6/5
Female
2.6/5
AccentCare Product Quality Score by Ethnicity
AccentCare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AccentCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
AccentCare Product Quality Score by Age
AccentCare's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AccentCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 2 | 41-45 | 2 |
56-60 3.8 | 56-60 | 3.8 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.9 | 66+ | 2.9 |
AccentCare Product Quality Score by Usage
AccentCare's Product Quality score was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AccentCare Product Quality Score by Industry
AccentCare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AccentCare Pricing
AccentCare ROI & Value For Money
2.3/5
AccentCare has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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AccentCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from AccentCare.
Quick Insights into AccentCare ROI
AccentCare's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.
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Ranked AccentCare ROI the Highest
Ranked AccentCare ROI the Lowest
AccentCare ROI Score by Gender
Male customers rated AccentCare's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AccentCare.
Male
2.5/5
Female
2.3/5
AccentCare ROI Score by Ethnicity
AccentCare's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AccentCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
AccentCare ROI Score by Age
AccentCare's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AccentCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 2 | 41-45 | 2 |
56-60 4 | 56-60 | 4 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.7 | 66+ | 2.7 |
AccentCare ROI Score by Usage
AccentCare's ROI score was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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AccentCare ROI Score by Industry
AccentCare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AccentCare Customer Satisfaction (CSAT)
AccentCare Customer Satisfaction (CSAT) Score
32 / 100
AccentCare has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
16%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AccentCare Customer Satisfaction
AccentCare's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked AccentCare's Customer Satisfaction.
Ranked AccentCare Customer Satisfaction the Highest
Ranked AccentCare Customer Satisfaction the Lowest
AccentCare Customer Satisfaction Score by Gender
Male customers rated AccentCare's Customer Satisfaction score 22 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AccentCare.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
28 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 44% |
AccentCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AccentCare's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AccentCare.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
28%
Very Dissatisfied
14%
CSAT according to Hispanic or Latino
AccentCare's Customer Satisfaction (CSAT) score was rated 13% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AccentCare.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
50%
AccentCare Customer Satisfaction Score by Age
AccentCare's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AccentCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 50% |
AccentCare Customer Satisfaction Score by Usage
AccentCare's Customer Satisfaction score was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AccentCare Customer Satisfaction Score by Industry
AccentCare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}AccentCare Customer Service
2.4/5
AccentCare has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AccentCare's overall Customer Service score rated by its users and customers.
About AccentCare's Customer Service
Address
17855 North Dallas Pkwy Suite 200, Dallas, TX 75287
Website
https://www.accentcare.com
Phone Number
(800) 834-3059
AccentCare's Social Links
Quick Insights into AccentCare Customer Service
AccentCare's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked AccentCare's Customer Service score.
Ranked AccentCare Customer Service the Highest
Ranked AccentCare Customer Service the Lowest
AccentCare Customer Service Score by Gender
Male customers rated AccentCare's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AccentCare.
Male
2.5/5
Female
2.4/5
AccentCare Customer Service Score by Ethnicity
AccentCare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AccentCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
AccentCare Customer Service Score by Age
AccentCare's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AccentCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 2 | 41-45 | 2 |
56-60 4.3 | 56-60 | 4.3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.6 | 66+ | 2.6 |
AccentCare Customer Service Score by Usage
AccentCare's Customer Service score was rated the highest by customers who have used AccentCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AccentCare Customer Service Score by Industry
AccentCare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AccentCare as an Employer
3.7/5
AccentCare has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
AccentCare scored a -55 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of AccentCare would recommend the brand to a friend. ENPS measures how likely AccentCare employees would recommend working at AccentCare to a friend.
Net Promoter Score
-55
NPS Score
| 20% | Promoters |
|---|---|
| 5% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
