15
NPS
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Accertify
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About Accertify's Brand
Accertify is a provider of fraud prevention, chargeback management and payment gateway solutions to merchants.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Accertify NPS
Accertify's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Accertify's customers would recommend using the product based on a scale of -100 to 100.
Accertify Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Accertify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 50 | May 2022 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 13 | Feb 2023 | 13 |
May 2023 25 | May 2023 | 25 |
Jul 2023 33 | Jul 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
May 2024 27 | May 2024 | 27 |
Jul 2024 17 | Jul 2024 | 17 |
Aug 2024 16 | Aug 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accertify NPS by Gender
Accertify's NPS was rated 49 by Male customers on Comparably.
Male
49
Accertify's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Accertify's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Accertify NPS by Ethnicity
Accertify's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
Accertify NPS by Usage
Accertify's NPS was rated 100 points by customers who have used Accertify's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Accertify Customer Reviews
Out of the 2 Accertify customer reviews 2 were positive and 0 were constructive. Accertify customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Accertify Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Accertify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accertify Customer Loyalty Score by Gender
Accertify's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Accertify.
Male
78%
Yes
Female
N/A
Yes
Accertify Customer Loyalty Score by Ethnicity
Accertify's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Accertify.
85
out of 100
Caucasian
Accertify Customer Loyalty Score by Usage
Accertify's Customer Loyalty score was rated 100% by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Accertify Customer Loyalty Score by Industry
Accertify's Customer Loyalty score was rated 100% by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Accertify Product Quality
3.6/5
Accertify has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Accertify Product Information
Accertify’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Accertify's product the highest.
- Website
- http://www.accertify.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Quick Insights into Accertify Product Quality
Accertify's Product Quality score was rated highest by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Accertify's Product Quality.
Ranked Accertify Product Quality the Highest
Accertify Product Quality Score by Gender
Accertify's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Accertify.
Male
4.2/5
Female
N/A
Accertify Product Quality Score by Ethnicity
Accertify's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Accertify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Accertify Product Quality Score by Usage
Accertify's Product Quality score was rated 5 stars by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Accertify Product Quality Score by Industry
Accertify's Product Quality score was rated 5 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Accertify Pricing
Accertify ROI & Value For Money
3.6/5
Accertify has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Accertify's overall ROI score rated by its users and customers.
Accertify Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Accertify ROI
Accertify's ROI score was rated highest by customers who have used Accertify's products/services for 5 to 10 Years.
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Ranked Accertify ROI the Highest
Accertify ROI Score by Gender
Accertify's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Accertify.
Male
4.3/5
Female
N/A
Accertify ROI Score by Ethnicity
Accertify's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Accertify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Accertify ROI Score by Usage
Accertify's ROI score was rated 5 stars by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Accertify ROI Score by Industry
Accertify's ROI score was rated 5 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Accertify Customer Satisfaction (CSAT)
Accertify Customer Satisfaction (CSAT) Score
80 / 100
Accertify has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Accertify Customer Satisfaction
Accertify's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Accertify's Customer Satisfaction.
Ranked Accertify Customer Satisfaction the Highest
Accertify Customer Satisfaction Score by Gender
Accertify's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Accertify.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Accertify Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Accertify's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Accertify.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Accertify Customer Service
3.4/5
Accertify has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Accertify's Customer Service
Address
1075 w. Hawthorn Drive, Itasca, IL
Website
http://www.accertify.com
Phone Number
630-735-4400
Quick Insights into Accertify Customer Service
Accertify's Customer Service score was rated highest by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Accertify's Customer Service score.
Ranked Accertify Customer Service the Highest
Accertify Customer Service Score by Gender
Accertify's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Accertify.
Male
4.2/5
Female
N/A
Accertify Customer Service Score by Ethnicity
Accertify's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Accertify.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Accertify Customer Service Score by Usage
Accertify's Customer Service score was rated 5 stars by customers who have used Accertify's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Accertify Customer Service Score by Industry
Accertify's Customer Service score was rated 5 stars by Retail industry customers.
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Accertify as an Employer
3.8/5
Accertify has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Accertify scored a 15 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Accertify would recommend the brand to a friend. ENPS measures how likely Accertify employees would recommend working at Accertify to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
