50
NPS
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AccessData
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About AccessData's Brand
AccessData provides e-discovery, computer forensics, mobile device forensics and cyber security solutions to enterprises.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
AccessData NPS
AccessData's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether AccessData's customers would recommend using the product based on a scale of -100 to 100.
AccessData Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
AccessData NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AccessData Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AccessData users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AccessData Product Quality
5/5
AccessData has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AccessData's overall Product Quality score rated by its users and customers.
AccessData Product Information
AccessData’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.accessdata.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
Mobile App
SaaS
AccessData Pricing
AccessData ROI & Value For Money
4.5/5
AccessData has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AccessData's overall ROI score rated by its users and customers.
AccessData Customer Satisfaction (CSAT)
AccessData Customer Satisfaction (CSAT) Score
100 / 100
AccessData has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AccessData Customer Service
4.5/5
AccessData has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About AccessData's Customer Service
Address
588 West 400 South, Suite 350, Lindon, UT
Website
http://www.accessdata.com
Phone Number
7034441838
AccessData as an Employer
3.3/5
AccessData has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
AccessData scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of AccessData would recommend the brand to a friend. ENPS measures how likely AccessData employees would recommend working at AccessData to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
