0
NPS
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Brand Page
AccessPay
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About AccessPay's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
AccessPay NPS
AccessPay's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether AccessPay's customers would recommend using the product based on a scale of -100 to 100.
AccessPay Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
AccessPay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AccessPay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AccessPay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AccessPay Product Quality
4/5
AccessPay has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AccessPay's overall Product Quality score rated by its users and customers.
AccessPay Product Information
AccessPay serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. AccessPay supports Web devices and offers products for small, medium, and large sized businesses.
AccessPay’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.accesspay.com
- Company Size
- 11-50 Employees
Languages Supported
English
AccessPay Pricing
AccessPay ROI & Value For Money
4/5
AccessPay has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AccessPay's overall ROI score rated by its users and customers.
AccessPay Pricing Plans
AccessPay has a pricing structure that accommodates small, medium, and large businesses.
Who Uses AccessPay?
Small Businesses
Medium Businesses
Large Enterprises
AccessPay Customer Satisfaction (CSAT)
AccessPay Customer Satisfaction (CSAT) Score
100 / 100
AccessPay has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AccessPay Customer Service
4/5
AccessPay has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AccessPay's overall Customer Service score rated by its users and customers.
About AccessPay's Customer Service
Address
City Tower, Manchester, M1 4BT United Kingdom
Website
www.accesspay.com
