7
NPS
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ACCO Brands
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About ACCO Brands' Brand
ACCO Brands manufactures and markets office and school products.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
ACCO Brands CMO
ACCO Brands NPS
ACCO Brands's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether ACCO Brands's customers would recommend using the product based on a scale of -100 to 100.
ACCO Brands Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
ACCO Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 27 | Sep 2022 | 27 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 22 | Dec 2022 | 22 |
Feb 2023 19 | Feb 2023 | 19 |
Apr 2023 6 | Apr 2023 | 6 |
Jun 2023 11 | Jun 2023 | 11 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 14 | Jan 2024 | 14 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 7 | Jul 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACCO Brands NPS by Gender
ACCO Brands's NPS was rated 67 by Male customers on Comparably.
Male
67
ACCO Brands's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
ACCO Brands's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ACCO Brands Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of ACCO Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACCO Brands Customer Loyalty Score by Gender
ACCO Brands's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ACCO Brands.
Male
100%
Yes
Female
N/A
Yes
ACCO Brands Product Quality
3.7/5
ACCO Brands has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ACCO Brands Product Information
ACCO Brands’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into ACCO Brands Product Quality
ACCO Brands's Product Quality score was rated highest by Male customers.
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Ranked ACCO Brands Product Quality the Highest
ACCO Brands Product Quality Score by Gender
ACCO Brands's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ACCO Brands.
Male
5/5
Female
N/A
ACCO Brands Pricing
ACCO Brands ROI & Value For Money
3.3/5
ACCO Brands has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into ACCO Brands ROI
ACCO Brands's ROI score was rated highest by Male customers.
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Ranked ACCO Brands ROI the Highest
ACCO Brands ROI Score by Gender
ACCO Brands's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
ACCO Brands Customer Satisfaction (CSAT)
ACCO Brands Customer Satisfaction (CSAT) Score
47 / 100
ACCO Brands has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
6%
Neither Satisfied nor Dissatisfied
35%
Dissatisfied
18%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ACCO Brands Customer Satisfaction
ACCO Brands's Customer Satisfaction score was rated highest by Male customers.
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Ranked ACCO Brands Customer Satisfaction the Highest
ACCO Brands Customer Satisfaction Score by Gender
ACCO Brands's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ACCO Brands.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ACCO Brands Customer Service
2.9/5
ACCO Brands has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About ACCO Brands's Customer Service
Address
Four Corporate Drive, Lake Zurich, IL 60047-8997, Lake Zurich, IL
Website
http://www.accobrands.com/acco/us/us/home.aspx
Phone Number
18475419500
Quick Insights into ACCO Brands Customer Service
ACCO Brands's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ACCO Brands' Customer Service score.
Ranked ACCO Brands Customer Service the Highest
ACCO Brands Customer Service Score by Gender
ACCO Brands's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ACCO Brands.
Male
4.6/5
Female
N/A
ACCO Brands as an Employer
4.6/5
ACCO Brands has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ACCO Brands scored a 7 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of ACCO Brands would recommend the brand to a friend. ENPS measures how likely ACCO Brands employees would recommend working at ACCO Brands to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
