46
NPS
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ACCO Engineered Systems
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About ACCO Engineered Systems' Brand
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
ACCO Engineered Systems NPS
ACCO Engineered Systems's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether ACCO Engineered Systems's customers would recommend using the product based on a scale of -100 to 100.
ACCO Engineered Systems Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
ACCO Engineered Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 44 | Feb 2024 | 44 |
May 2024 50 | May 2024 | 50 |
Jul 2024 36 | Jul 2024 | 36 |
Feb 2025 41 | Feb 2025 | 41 |
Aug 2025 46 | Aug 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACCO Engineered Systems Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ACCO Engineered Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACCO Engineered Systems Product Quality
3.7/5
ACCO Engineered Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ACCO Engineered Systems' overall Product Quality score rated by its users and customers.
ACCO Engineered Systems Product Information
ACCO Engineered Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.accoes.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Construction
ACCO Engineered Systems Pricing
ACCO Engineered Systems ROI & Value For Money
3.7/5
ACCO Engineered Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ACCO Engineered Systems Customer Satisfaction (CSAT)
ACCO Engineered Systems Customer Satisfaction (CSAT) Score
76 / 100
ACCO Engineered Systems has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACCO Engineered Systems Customer Service
3.8/5
ACCO Engineered Systems has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ACCO Engineered Systems's Customer Service
Website
http://www.accoes.com
ACCO Engineered Systems as an Employer
4.6/5
ACCO Engineered Systems has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ACCO Engineered Systems scored a 46 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of ACCO Engineered Systems would recommend the brand to a friend. ENPS measures how likely ACCO Engineered Systems employees would recommend working at ACCO Engineered Systems to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 72% | Promoters |
|---|---|
| 16% | Passive |
| 12% | Detractors |
