-34
NPS
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Account Control Technology
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About Account Control Technology's Brand
"ACT offers accounts receivable management, debt recovery and collection solutions for education, commercial, healthcare and energy industries."
Brand at a Glance
68%
Customer Loyalty
2/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Account Control Technology NPS
Account Control Technology's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Account Control Technology's customers would recommend using the product based on a scale of -100 to 100.
Account Control Technology Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Account Control Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Aug 2021 -33 | Aug 2021 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Account Control Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Account Control Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Account Control Technology Product Quality
2/5
Account Control Technology has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Account Control Technology's overall Product Quality score rated by its users and customers.
Account Control Technology Product Information
Account Control Technology’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Account Control Technology Pricing
Account Control Technology ROI & Value For Money
2.7/5
Account Control Technology has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Account Control Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Account Control Technology Customer Service
3.2/5
Account Control Technology has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Account Control Technology's Customer Service
Address
Canoga Park, CA
Website
https://www.accountcontrol.com/
Account Control Technology as an Employer
4.3/5
Account Control Technology has a 4.3/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Account Control Technology
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Account Control Technology scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Account Control Technology would recommend the brand to a friend. ENPS measures how likely Account Control Technology employees would recommend working at Account Control Technology to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
