

Accredo provides specialized contract pharmacy and related services pursuant to agreements.
Accredo Health's Net Promoter Score (NPS) is a -95 with 2% Promoters, 1% Passives, and 97% Detractors. Net Promoter Score tracks whether Accredo Health's customers would recommend using the product based on a scale of -100 to 100.
| 2% | Promoters |
|---|---|
| 1% | Passives |
| 97% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2025 -95 | Feb 2025 | -95 |
Mar 2025 -95 | Mar 2025 | -95 |
Apr 2025 -95 | Apr 2025 | -95 |
May 2025 -95 | May 2025 | -95 |
Jun 2025 -95 | Jun 2025 | -95 |
Jul 2025 -95 | Jul 2025 | -95 |
Aug 2025 -95 | Aug 2025 | -95 |
Sep 2025 -95 | Sep 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Nov 2025 -95 | Nov 2025 | -95 |
Dec 2025 -95 | Dec 2025 | -95 |
Jan 2026 -95 | Jan 2026 | -95 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Accredo Health's NPS 1 points higher than Female customers.
Accredo Health's NPS was rated -96 by Male customers on Comparably.
Accredo Health's NPS was rated -97 by Female customers on Comparably.
Accredo Health's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -98 | Caucasian | -98 |
Hispanic or Latino -84 | Hispanic or Latino | -84 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -90 | Other | -90 |
Accredo Health's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Accredo Health's NPS was rated the highest by customers who have used Accredo Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
1 to 2 Years -96 | 1 to 2 Years | -96 |
2 to 5 Years -98 | 2 to 5 Years | -98 |
5 to 10 Years -96 | 5 to 10 Years | -96 |
Over 10 Years -100 | Over 10 Years | -100 |
Out of the 69 Accredo Health customer reviews 2 were positive and 67 were constructive. Accredo Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Accredo Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated Accredo Health's Customer Loyalty score 11% higher than Male customers.
Accredo Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Accredo Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 63% | 26-30 | 63% |
31-35 40% | 31-35 | 40% |
36-40 48% | 36-40 | 48% |
41-45 45% | 41-45 | 45% |
46-50 45% | 46-50 | 45% |
51-55 49% | 51-55 | 49% |
56-60 37% | 56-60 | 37% |
61-65 56% | 61-65 | 56% |
66+ 49% | 66+ | 49% |
Accredo Health's Customer Loyalty score was rated the highest by customers who have used Accredo Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Accredo Health's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Accredo Health has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accredo Health's overall Product Quality score rated by its users and customers.
Accredo Health’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Accredo Health's product the highest.
Accredo Health's Product Quality score was rated highest by customers who have used Accredo Health's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Accredo Health's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Accredo Health's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Accredo Health's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Accredo Health's Product Quality score was rated 1.5 stars by customers who have used Accredo Health's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Accredo Health's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Accredo Health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accredo Health's overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Accredo Health's ROI score was rated highest by customers who have used Accredo Health's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Accredo Health's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Accredo Health's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Accredo Health's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Accredo Health's ROI score was rated 1.5 stars by customers who have used Accredo Health's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Accredo Health's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Accredo Health has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accredo Health's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Male customers rated Accredo Health's Customer Satisfaction score 1 points higher than Female customers.
Very Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 89% |
Very Satisfied | 1% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 94% |
Accredo Health's Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
Accredo Health's Customer Satisfaction (CSAT) score was rated 8% according to Hispanic or Latino users and customers.
Accredo Health's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Accredo Health's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Accredo Health's Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.
Accredo Health's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 4% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 6% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 2% | |||||||||||||||
| 66+ | 6% |
Accredo Health's Customer Satisfaction score was rated the highest by customers who have used Accredo Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Accredo Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Accredo Health Customer Satisfaction Score by Industry",
"text": "Accredo Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Accredo Health's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 7
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Accredo Health's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 2,
"stars": 0,
"csatScore": 2,
"text": "Accredo Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 2
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accredo Health's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Accredo Health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accredo Health's overall Customer Service score rated by its users and customers.
1640 Century Center Parkway, Memphis, TN
http://www.accredo.com/
8884704147
Accredo Health's Customer Service score was rated highest by customers who have used Accredo Health's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Accredo Health's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Accredo Health's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Accredo Health's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Accredo Health's Customer Service score was rated 1.5 stars by customers who have used Accredo Health's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Accredo Health's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Accredo Health has a 3.1/5 stars for its overall company culture rated by their employees

Accredo Health scored a -95 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Accredo Health would recommend the brand to a friend. ENPS measures how likely Accredo Health employees would recommend working at Accredo Health to a friend.
| 2% | Promoters |
|---|---|
| 1% | Passive |
| 97% | Detractors |
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |