37
NPS
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Accruent
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About Accruent's Brand
Accruent is a real estate management system offering software for commercial property management, asset management and facility management.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Accruent CMO
Meg Swanson
Meg Swanson serves as the Chief Marketing Officer of Accruent. Meg started at Accruent in January of 2018. Meg currently resides in Austin, Texas Area.
Accruent NPS
Accruent's Net Promoter Score (NPS) is a 37 with 63% Promoters, 11% Passives, and 26% Detractors. Net Promoter Score tracks whether Accruent's customers would recommend using the product based on a scale of -100 to 100.
Accruent Overall NPS
| 63% | Promoters |
|---|---|
| 11% | Passives |
| 26% | Detractors |
Accruent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
Jul 2021 44 | Jul 2021 | 44 |
Sep 2021 45 | Sep 2021 | 45 |
Mar 2022 43 | Mar 2022 | 43 |
Jun 2022 41 | Jun 2022 | 41 |
Sep 2022 43 | Sep 2022 | 43 |
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 40 | Sep 2023 | 40 |
Dec 2023 38 | Dec 2023 | 38 |
Jun 2024 40 | Jun 2024 | 40 |
Feb 2025 36 | Feb 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accruent NPS by Usage
Accruent's NPS was rated the highest by customers who have used Accruent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Accruent Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Accruent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Accruent Product Quality
3.9/5
Accruent has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Accruent Product Information
Accruent serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Canada, United Kingdom, Germany, and Brazil. Accruent supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Accruent’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Accruent's product the highest.
- Website
- http://www.accruent.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Product Type
Real Estate Management Software
Lease Management Software
Quick Insights into Accruent Product Quality
Accruent's Product Quality score was rated highest by customers who have used Accruent's products/services for Less than 1 Year, and rated lowest by customers who have used Accruent's products/services for 5 to 10 Years.
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Ranked Accruent Product Quality the Highest
Ranked Accruent Product Quality the Lowest
Accruent Product Quality Score by Usage
Accruent's Product Quality score was rated the highest by customers who have used Accruent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Accruent Product Quality Score by Industry
Accruent's Product Quality score was rated 4 stars by Real Estate industry customers.
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Accruent Pricing
Accruent ROI & Value For Money
3.6/5
Accruent has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Accruent Pricing Plans
Accruent has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses Accruent?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Accruent ROI
Accruent's ROI score was rated highest by customers from the Real Estate industry.
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Ranked Accruent ROI the Highest
Accruent ROI Score by Industry
Accruent's ROI score was rated 3.1 stars by Real Estate industry customers.
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Accruent Customer Satisfaction (CSAT)
Accruent Customer Satisfaction (CSAT) Score
67 / 100
Accruent has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accruent Customer Service
3.1/5
Accruent has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Accruent's Customer Service
Address
1601 Cloverfield Blvd., Suite 500 South, Santa Monica, CA 78759
Website
http://www.accruent.com
Phone Number
5123422449
Accruent's Social Links
Accruent as an Employer
2.8/5
Accruent has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Accruent scored a 37 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Accruent would recommend the brand to a friend. ENPS measures how likely Accruent employees would recommend working at Accruent to a friend.
Net Promoter Score
37
NPS Score
| 63% | Promoters |
|---|---|
| 11% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 20% | Promoters |
|---|---|
| 21% | Passive |
| 59% | Detractors |
