50
NPS
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AccuLynx
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About AccuLynx's Brand
Acculynx is a web, SaaS-based construction management tool designed to help roofers manage their business.
Brand at a Glance
60%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
AccuLynx NPS
AccuLynx's Net Promoter Score (NPS) is a 50 with 64% Promoters, 22% Passives, and 14% Detractors. Net Promoter Score tracks whether AccuLynx's customers would recommend using the product based on a scale of -100 to 100.
AccuLynx Overall NPS
| 64% | Promoters |
|---|---|
| 22% | Passives |
| 14% | Detractors |
AccuLynx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
May 2021 51 | May 2021 | 51 |
Oct 2021 54 | Oct 2021 | 54 |
May 2022 57 | May 2022 | 57 |
Oct 2022 58 | Oct 2022 | 58 |
Jan 2023 60 | Jan 2023 | 60 |
Mar 2024 62 | Mar 2024 | 62 |
Jul 2024 55 | Jul 2024 | 55 |
Dec 2025 50 | Dec 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AccuLynx NPS by Usage
AccuLynx's NPS was rated 55 points by customers who have used AccuLynx's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
AccuLynx Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of AccuLynx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AccuLynx Product Quality
4.1/5
AccuLynx has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AccuLynx's overall Product Quality score rated by its users and customers.
AccuLynx Product Information
AccuLynx serves markets in the United States and Canada. AccuLynx supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
AccuLynx’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.acculynx.com
- Company Size
- 51-200 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Product Type
Construction Management Software
Construction CRM Software
Roofing Software
AccuLynx Pricing
AccuLynx ROI & Value For Money
3.8/5
AccuLynx has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AccuLynx's overall ROI score rated by its users and customers.
AccuLynx Pricing Plans
AccuLynx has a pricing structure that accommodates small and medium businesses.
Who Uses AccuLynx?
Small Businesses
Medium Businesses
AccuLynx Customer Satisfaction (CSAT)
AccuLynx Customer Satisfaction (CSAT) Score
60 / 100
AccuLynx has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AccuLynx Customer Service
4/5
AccuLynx has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AccuLynx's overall Customer Service score rated by its users and customers.
About AccuLynx's Customer Service
Address
525 3rd St #100, Beloit, WI 53511
Website
http://www.acculynx.com
Phone Number
(608) 473-3800
AccuLynx's Social Links
AccuLynx as an Employer
3.3/5
AccuLynx has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
AccuLynx scored a 50 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of AccuLynx would recommend the brand to a friend. ENPS measures how likely AccuLynx employees would recommend working at AccuLynx to a friend.
Net Promoter Score
50
NPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
