-100
NPS
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Accurate Background
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About Accurate Background's Brand
Global Background Screening Provider
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Accurate Background CMO
Accurate Background NPS
Accurate Background's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Accurate Background's customers would recommend using the product based on a scale of -100 to 100.
Accurate Background Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Accurate Background NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accurate Background Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Accurate Background users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accurate Background Product Quality
2.7/5
Accurate Background has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Accurate Background's overall Product Quality score rated by its users and customers.
Accurate Background Product Information
Accurate Background’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Government & Legal
SaaS
Accurate Background Pricing
Accurate Background ROI & Value For Money
2.7/5
Accurate Background has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Accurate Background Customer Satisfaction (CSAT)
Accurate Background Customer Satisfaction (CSAT) Score
50 / 100
Accurate Background has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accurate Background Customer Service
2.7/5
Accurate Background has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Accurate Background's overall Customer Service score rated by its users and customers.
About Accurate Background's Customer Service
Address
7515 Irvine Center Drive, Irvine, CA
Website
http://www.accuratebackground.com
Phone Number
+1 (800) 784-3911
Accurate Background as an Employer
2.2/5
Accurate Background has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Accurate Background
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Accurate Background scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Accurate Background would recommend the brand to a friend. ENPS measures how likely Accurate Background employees would recommend working at Accurate Background to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
