11
NPS
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AccuWeather
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About AccuWeather's Brand
Nearly 2 billion people worldwide rely on AccuWeather to help them plan their lives, protect their businesses, and get more from their day.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
AccuWeather NPS
AccuWeather's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether AccuWeather's customers would recommend using the product based on a scale of -100 to 100.
AccuWeather Overall NPS
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
AccuWeather NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -8 | Jul 2022 | -8 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -7 | Nov 2022 | -7 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 6 | Apr 2023 | 6 |
May 2023 10 | May 2023 | 10 |
Jun 2023 14 | Jun 2023 | 14 |
Jan 2024 19 | Jan 2024 | 19 |
Oct 2024 22 | Oct 2024 | 22 |
Feb 2025 16 | Feb 2025 | 16 |
Jun 2025 12 | Jun 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AccuWeather NPS by Gender
AccuWeather's NPS was rated 57 by Female customers on Comparably.
Female
57
AccuWeather's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Male
N/A
AccuWeather's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
AccuWeather NPS by Ethnicity
AccuWeather's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
AccuWeather NPS by Usage
AccuWeather's NPS was rated the highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
AccuWeather Customer Reviews
Out of the 2 AccuWeather customer reviews 2 were positive and 0 were constructive. AccuWeather customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AccuWeather Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of AccuWeather users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AccuWeather Customer Loyalty Score by Gender
AccuWeather's Customer Loyalty score was rated 74 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AccuWeather.
Female
74%
Yes
Male
N/A
Yes
AccuWeather Customer Loyalty Score by Ethnicity
AccuWeather's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AccuWeather.
55
out of 100
Caucasian
AccuWeather Customer Loyalty Score by Usage
AccuWeather's Customer Loyalty score was rated the highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AccuWeather Product Quality
3.5/5
AccuWeather has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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AccuWeather Product Information
AccuWeather’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.accuweather.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into AccuWeather Product Quality
AccuWeather's Product Quality score was rated highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and rated lowest by customers who have used AccuWeather's products/services for 1 to 2 Years.
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Ranked AccuWeather Product Quality the Highest
Ranked AccuWeather Product Quality the Lowest
AccuWeather Product Quality Score by Gender
AccuWeather's Product Quality score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AccuWeather.
Female
4.2/5
Male
N/A
AccuWeather Product Quality Score by Ethnicity
AccuWeather's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AccuWeather.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
AccuWeather Product Quality Score by Usage
AccuWeather's Product Quality score was rated the highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AccuWeather Pricing
AccuWeather ROI & Value For Money
3.8/5
AccuWeather has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AccuWeather's overall ROI score rated by its users and customers.
Quick Insights into AccuWeather ROI
AccuWeather's ROI score was rated highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and rated lowest by customers who have used AccuWeather's products/services for 1 to 2 Years.
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Ranked AccuWeather ROI the Highest
Ranked AccuWeather ROI the Lowest
AccuWeather ROI Score by Gender
AccuWeather's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AccuWeather.
Female
4.1/5
Male
N/A
AccuWeather ROI Score by Ethnicity
AccuWeather's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AccuWeather.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
AccuWeather ROI Score by Usage
AccuWeather's ROI score was rated the highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AccuWeather Customer Satisfaction (CSAT)
AccuWeather Customer Satisfaction (CSAT) Score
76 / 100
AccuWeather has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AccuWeather Customer Satisfaction
AccuWeather's Customer Satisfaction score was rated highest by Female customers.
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Ranked AccuWeather Customer Satisfaction the Highest
AccuWeather Customer Satisfaction Score by Gender
AccuWeather's Customer Satisfaction score was rated 83 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AccuWeather.
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AccuWeather Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AccuWeather's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AccuWeather.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
AccuWeather Customer Satisfaction Score by Usage
AccuWeather's Customer Satisfaction score was rated 80 points by customers who have used AccuWeather's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AccuWeather Customer Service
3.7/5
AccuWeather has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AccuWeather's Customer Service
Address
385 Science Park Road, State College, PA 16803
Website
http://www.accuweather.com
Phone Number
814-235-8500
AccuWeather's Social Links
Quick Insights into AccuWeather Customer Service
AccuWeather's Customer Service score was rated highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and rated lowest by customers who have used AccuWeather's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked AccuWeather's Customer Service score.
Ranked AccuWeather Customer Service the Highest
Ranked AccuWeather Customer Service the Lowest
AccuWeather Customer Service Score by Gender
AccuWeather's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AccuWeather.
Female
4.1/5
Male
N/A
AccuWeather Customer Service Score by Ethnicity
AccuWeather's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AccuWeather.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
AccuWeather Customer Service Score by Usage
AccuWeather's Customer Service score was rated the highest by customers who have used AccuWeather's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AccuWeather as an Employer
3.8/5
AccuWeather has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
AccuWeather scored a 11 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of AccuWeather would recommend the brand to a friend. ENPS measures how likely AccuWeather employees would recommend working at AccuWeather to a friend.
Net Promoter Score
11
NPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
