15
NPS
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ACE CASH EXPRESS
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About ACE CASH EXPRESS' Brand
Ace Cash Express is a provider of payday loans and prepaid debit cards.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
ACE CASH EXPRESS NPS
ACE CASH EXPRESS's Net Promoter Score (NPS) is a 15 with 54% Promoters, 7% Passives, and 39% Detractors. Net Promoter Score tracks whether ACE CASH EXPRESS's customers would recommend using the product based on a scale of -100 to 100.
ACE CASH EXPRESS Overall NPS
| 54% | Promoters |
|---|---|
| 7% | Passives |
| 39% | Detractors |
ACE CASH EXPRESS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 11 | Dec 2022 | 11 |
Jan 2023 13 | Jan 2023 | 13 |
Mar 2023 18 | Mar 2023 | 18 |
May 2023 16 | May 2023 | 16 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 17 | Aug 2023 | 17 |
Sep 2023 13 | Sep 2023 | 13 |
Feb 2024 11 | Feb 2024 | 11 |
Mar 2024 12 | Mar 2024 | 12 |
Aug 2024 14 | Aug 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACE CASH EXPRESS NPS by Gender
Female customers rated ACE CASH EXPRESS's NPS 11 points higher than Male customers.
Male
34
ACE CASH EXPRESS's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
45
ACE CASH EXPRESS's NPS was rated 45 by Female customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
ACE CASH EXPRESS NPS by Ethnicity
ACE CASH EXPRESS's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
African American/Black 100 | African American/Black | 100 |
ACE CASH EXPRESS NPS by Age
ACE CASH EXPRESS's NPS was rated -67 points by customers ages 56-60 on Comparably.
ACE CASH EXPRESS NPS by Usage
ACE CASH EXPRESS's NPS was rated the highest by customers who have used ACE CASH EXPRESS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
ACE CASH EXPRESS Customer Reviews
Out of the 3 ACE CASH EXPRESS customer reviews 3 were positive and 0 were constructive. ACE CASH EXPRESS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ACE CASH EXPRESS Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of ACE CASH EXPRESS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACE CASH EXPRESS Customer Loyalty Score by Gender
Female customers rated ACE CASH EXPRESS's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ACE CASH EXPRESS.
Male
70%
Yes
Female
90%
Yes
ACE CASH EXPRESS Customer Loyalty Score by Ethnicity
ACE CASH EXPRESS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ACE CASH EXPRESS.
78
out of 100
Caucasian
100
out of 100
African American/Black
ACE CASH EXPRESS Customer Loyalty Score by Age
ACE CASH EXPRESS's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ACE CASH EXPRESS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
ACE CASH EXPRESS Customer Loyalty Score by Usage
ACE CASH EXPRESS's Customer Loyalty score was rated 100% by customers who have used ACE CASH EXPRESS's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ACE CASH EXPRESS Product Quality
4.1/5
ACE CASH EXPRESS has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ACE CASH EXPRESS Product Information
ACE CASH EXPRESS’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into ACE CASH EXPRESS Product Quality
ACE CASH EXPRESS's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used ACE CASH EXPRESS's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ACE CASH EXPRESS' Product Quality.
Ranked ACE CASH EXPRESS Product Quality the Highest
Ranked ACE CASH EXPRESS Product Quality the Lowest
ACE CASH EXPRESS Product Quality Score by Gender
Male customers rated ACE CASH EXPRESS's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ACE CASH EXPRESS.
Male
5/5
Female
4.3/5
ACE CASH EXPRESS Product Quality Score by Ethnicity
ACE CASH EXPRESS's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ACE CASH EXPRESS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 5 | African American/Black | 5 |
ACE CASH EXPRESS Product Quality Score by Age
ACE CASH EXPRESS's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ACE CASH EXPRESS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
ACE CASH EXPRESS Product Quality Score by Usage
ACE CASH EXPRESS's Product Quality score was rated the highest by customers who have used ACE CASH EXPRESS's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ACE CASH EXPRESS Pricing
ACE CASH EXPRESS ROI & Value For Money
3.8/5
ACE CASH EXPRESS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into ACE CASH EXPRESS ROI
ACE CASH EXPRESS's ROI score was rated highest by customers who have used ACE CASH EXPRESS's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked ACE CASH EXPRESS ROI the Highest
Ranked ACE CASH EXPRESS ROI the Lowest
ACE CASH EXPRESS ROI Score by Gender
Male customers rated ACE CASH EXPRESS's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ACE CASH EXPRESS.
Male
4.8/5
Female
3.9/5
ACE CASH EXPRESS ROI Score by Ethnicity
ACE CASH EXPRESS's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ACE CASH EXPRESS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.8 | African American/Black | 4.8 |
ACE CASH EXPRESS ROI Score by Age
ACE CASH EXPRESS's ROI score was rated 3.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ACE CASH EXPRESS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.8 | 56-60 | 3.8 |
ACE CASH EXPRESS ROI Score by Usage
ACE CASH EXPRESS's ROI score was rated the highest by customers who have used ACE CASH EXPRESS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ACE CASH EXPRESS Customer Satisfaction (CSAT)
ACE CASH EXPRESS Customer Satisfaction (CSAT) Score
89 / 100
ACE CASH EXPRESS has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
77%
Satisfied
12%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ACE CASH EXPRESS Customer Satisfaction
ACE CASH EXPRESS's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ACE CASH EXPRESS' Customer Satisfaction.
Ranked ACE CASH EXPRESS Customer Satisfaction the Highest
Ranked ACE CASH EXPRESS Customer Satisfaction the Lowest
ACE CASH EXPRESS Customer Satisfaction Score by Gender
ACE CASH EXPRESS's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ACE CASH EXPRESS.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ACE CASH EXPRESS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ACE CASH EXPRESS' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ACE CASH EXPRESS.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
ACE CASH EXPRESS' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ACE CASH EXPRESS.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ACE CASH EXPRESS Customer Satisfaction Score by Usage
ACE CASH EXPRESS's Customer Satisfaction score was rated 100 points by customers who have used ACE CASH EXPRESS's products/services for Over 10 Years.
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ACE CASH EXPRESS Customer Service
4.2/5
ACE CASH EXPRESS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ACE CASH EXPRESS' overall Customer Service score rated by its users and customers.
About ACE CASH EXPRESS's Customer Service
Address
Irving, TX 75038
Website
http://www.acecashexpress.com
Phone Number
---------------
Quick Insights into ACE CASH EXPRESS Customer Service
ACE CASH EXPRESS's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used ACE CASH EXPRESS's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ACE CASH EXPRESS' Customer Service score.
Ranked ACE CASH EXPRESS Customer Service the Highest
Ranked ACE CASH EXPRESS Customer Service the Lowest
ACE CASH EXPRESS Customer Service Score by Gender
Male customers rated ACE CASH EXPRESS's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ACE CASH EXPRESS.
Male
5/5
Female
4.3/5
ACE CASH EXPRESS Customer Service Score by Ethnicity
ACE CASH EXPRESS's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ACE CASH EXPRESS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 5 | African American/Black | 5 |
ACE CASH EXPRESS Customer Service Score by Age
ACE CASH EXPRESS's Customer Service score was rated 4.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ACE CASH EXPRESS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.5 | 56-60 | 4.5 |
ACE CASH EXPRESS Customer Service Score by Usage
ACE CASH EXPRESS's Customer Service score was rated the highest by customers who have used ACE CASH EXPRESS's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ACE CASH EXPRESS as an Employer
Consumer vs. Employees
ACE CASH EXPRESS scored a 15 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of ACE CASH EXPRESS would recommend the brand to a friend. ENPS measures how likely ACE CASH EXPRESS employees would recommend working at ACE CASH EXPRESS to a friend.
Net Promoter Score
15
NPS Score
| 54% | Promoters |
|---|---|
| 7% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
