-100
NPS
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Ace Cloud Hosting
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About Ace Cloud Hosting's Brand
Ace Cloud Hosting is an authorized QuickBooks hosting and application hosting provider, powered by Real Time Cloud Services, LLC.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ace Cloud Hosting NPS
Ace Cloud Hosting's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ace Cloud Hosting's customers would recommend using the product based on a scale of -100 to 100.
Ace Cloud Hosting Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ace Cloud Hosting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ace Cloud Hosting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ace Cloud Hosting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ace Cloud Hosting Product Quality
1.5/5
Ace Cloud Hosting has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ace Cloud Hosting's overall Product Quality score rated by its users and customers.
Ace Cloud Hosting Product Information
Ace Cloud Hosting’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
On Demand
SaaS
Ace Cloud Hosting Pricing
Ace Cloud Hosting ROI & Value For Money
5/5
Ace Cloud Hosting has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ace Cloud Hosting's overall ROI score rated by its users and customers.
Ace Cloud Hosting Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ace Cloud Hosting Customer Service
5/5
Ace Cloud Hosting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ace Cloud Hosting's overall Customer Service score rated by its users and customers.
About Ace Cloud Hosting's Customer Service
Address
2637 E Atlantic Blvd, #23519, Pompano Beach, FL
Website
http://www.acecloudhosting.com/
Phone Number
(855) 219-0431
Ace Cloud Hosting as an Employer
Consumer vs. Employees
Ace Cloud Hosting scored a -100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Ace Cloud Hosting would recommend the brand to a friend. ENPS measures how likely Ace Cloud Hosting employees would recommend working at Ace Cloud Hosting to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
