-50
NPS
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Brand Page
Acelero Learning
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About Acelero Learning's Brand
At Acelero, Inc., we envision a world where children become champions of their own making; where historical biases and systemic inequities no longer stand in the way of their infinite promise.
Brand at a Glance
55%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Acelero Learning NPS
Acelero Learning's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Acelero Learning's customers would recommend using the product based on a scale of -100 to 100.
Acelero Learning Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Acelero Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Dec 2024 -50 | Dec 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acelero Learning Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Acelero Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acelero Learning Product Quality
2.3/5
Acelero Learning has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Acelero Learning's overall Product Quality score rated by its users and customers.
Acelero Learning Product Information
Acelero Learning’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.acelero.net/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Acelero Learning Pricing
Acelero Learning ROI & Value For Money
2.2/5
Acelero Learning has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Acelero Learning Customer Satisfaction (CSAT)
Acelero Learning Customer Satisfaction (CSAT) Score
50 / 100
Acelero Learning has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acelero Learning Customer Service
2.2/5
Acelero Learning has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Acelero Learning's Customer Service
Address
500 Seventh Ave., New York City, NY 10018
Website
http://www.acelero.net/
Phone Number
(877) ACELERO
Acelero Learning's Social Links
Acelero Learning as an Employer
4.6/5
Acelero Learning has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Acelero Learning scored a -50 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Acelero Learning would recommend the brand to a friend. ENPS measures how likely Acelero Learning employees would recommend working at Acelero Learning to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 54% | Promoters |
|---|---|
| 22% | Passive |
| 24% | Detractors |
