64
NPS
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AchieveIt
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About AchieveIt's Brand
AchieveIt is the solution organizations use to get their biggest, most important initiatives out of the boardroom and into reality. Let’s actually do this.™
Brand at a Glance
4.3/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
AchieveIt NPS
AchieveIt's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether AchieveIt's customers would recommend using the product based on a scale of -100 to 100.
AchieveIt Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
AchieveIt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Feb 2022 63 | Feb 2022 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AchieveIt NPS by Usage
AchieveIt's NPS was rated 80 points by customers who have used AchieveIt's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 80 | 2 to 5 Years | 80 |
AchieveIt Product Quality
4.3/5
AchieveIt has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AchieveIt's overall Product Quality score rated by its users and customers.
AchieveIt Product Information
AchieveIt serves markets in the United States and Canada. AchieveIt supports Web devices and offers products for medium and large sized businesses.
AchieveIt’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://achieveit.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
Productivity
Languages Supported
English
Product Type
OKR Software
Strategic Planning Software
AchieveIt Pricing
AchieveIt ROI & Value For Money
3.9/5
AchieveIt has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AchieveIt's overall ROI score rated by its users and customers.
AchieveIt Pricing Plans
AchieveIt has a pricing structure that accommodates medium and large businesses.
Who Uses AchieveIt?
Medium Businesses
Large Enterprises
AchieveIt Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AchieveIt Customer Service
5/5
AchieveIt has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AchieveIt's overall Customer Service score rated by its users and customers.
About AchieveIt's Customer Service
Address
1117 Perimeter Center W, N501, Atlanta, GA 30338
Website
http://achieveit.com
Phone Number
800-535-1559
AchieveIt's Social Links
AchieveIt as an Employer
3.2/5
AchieveIt has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AchieveIt scored a 64 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AchieveIt would recommend the brand to a friend. ENPS measures how likely AchieveIt employees would recommend working at AchieveIt to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
