26
NPS
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Achievers
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About Achievers' Brand
Achievers is a cloud-based employee recognition and engagement platform for aligning company and employee values to drive desired business results.
Brand at a Glance
88%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Achievers NPS
Achievers's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Achievers's customers would recommend using the product based on a scale of -100 to 100.
Achievers Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Achievers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
Aug 2022 34 | Aug 2022 | 34 |
Oct 2022 38 | Oct 2022 | 38 |
Jan 2023 33 | Jan 2023 | 33 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 37 | Sep 2023 | 37 |
Oct 2023 33 | Oct 2023 | 33 |
Dec 2023 34 | Dec 2023 | 34 |
Apr 2024 32 | Apr 2024 | 32 |
Jun 2024 27 | Jun 2024 | 27 |
Jul 2024 25 | Jul 2024 | 25 |
Sep 2024 26 | Sep 2024 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Achievers NPS by Gender
Male customers rated Achievers's NPS 20 points higher than Female customers.
Male
20
Achievers's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
0
Achievers's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Achievers NPS by Ethnicity
Achievers's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Achievers NPS by Usage
Achievers's NPS was rated the highest by customers who have used Achievers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Achievers Customer Reviews
Out of the 2 Achievers customer reviews 1 was positive and 1 was constructive. Achievers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Achievers Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Achievers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Achievers Customer Loyalty Score by Gender
Achievers's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Achievers.
Male
100%
Yes
Female
100%
Yes
Achievers Customer Loyalty Score by Ethnicity
Achievers's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Achievers.
100
out of 100
Caucasian
Achievers Customer Loyalty Score by Usage
Achievers's Customer Loyalty score was rated 100% by customers who have used Achievers's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Achievers Customer Loyalty Score by Industry
Achievers's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Achievers Product Quality
4.1/5
Achievers has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Achievers Product Information
Achievers serves markets in the United States, Australia, Canada, and United Kingdom. Achievers supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Achievers’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Achievers's product the highest. Reviewers from the Food and Beverages industry rated Achievers the lowest at 3.
- Website
- http://www.achievers.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Social
Languages Supported
English
Product Type
Employee Engagement Software
Employee Recognition Software
Employee Wellness Software
Quick Insights into Achievers Product Quality
Achievers's Product Quality score was rated highest by customers who have used Achievers's products/services for 5 to 10 Years, and rated lowest by customers from the Food and Beverages industry.
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Ranked Achievers Product Quality the Highest
Ranked Achievers Product Quality the Lowest
Achievers Product Quality Score by Gender
Achievers's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Achievers.
Male
4.3/5
Female
4.3/5
Achievers Product Quality Score by Ethnicity
Achievers's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Achievers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Achievers Product Quality Score by Usage
Achievers's Product Quality score was rated the highest by customers who have used Achievers's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Achievers Product Quality Score by Industry
Achievers's Product Quality score was rated the highest by Tech industry customers, and the lowest by Food and Beverages industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Achievers Pricing
Achievers ROI & Value For Money
3.8/5
Achievers has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Achievers' overall ROI score rated by its users and customers.
Achievers Pricing Plans
Achievers has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Achievers?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Achievers ROI
Achievers's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Achievers ROI the Highest
Ranked Achievers ROI the Lowest
Achievers ROI Score by Gender
Male customers rated Achievers's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Achievers.
Male
4.3/5
Female
3.6/5
Achievers ROI Score by Ethnicity
Achievers's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Achievers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Achievers ROI Score by Usage
Achievers's ROI score was rated 4.1 stars by customers who have used Achievers's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Achievers ROI Score by Industry
Achievers's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Achievers Customer Satisfaction (CSAT)
Achievers Customer Satisfaction (CSAT) Score
85 / 100
Achievers has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Achievers Customer Satisfaction
Achievers's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Achievers' Customer Satisfaction.
Ranked Achievers Customer Satisfaction the Highest
Ranked Achievers Customer Satisfaction the Lowest
Achievers Customer Satisfaction Score by Gender
Male customers rated Achievers's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Achievers.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Achievers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Achievers' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Achievers.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Achievers Customer Satisfaction Score by Industry
Achievers's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Achievers Customer Service
3.9/5
Achievers has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Achievers' overall Customer Service score rated by its users and customers.
About Achievers's Customer Service
Address
221 Main Street, Suite 1200, San Francisco, CA 94105
Website
http://www.achievers.com
Phone Number
(888) 622-3343
Achievers's Social Links
Quick Insights into Achievers Customer Service
Achievers's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Achievers' Customer Service score.
Ranked Achievers Customer Service the Highest
Ranked Achievers Customer Service the Lowest
Achievers Customer Service Score by Gender
Male customers rated Achievers's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Achievers.
Male
4.4/5
Female
3.1/5
Achievers Customer Service Score by Ethnicity
Achievers's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Achievers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Achievers Customer Service Score by Usage
Achievers's Customer Service score was rated 4 stars by customers who have used Achievers's products/services for 2 to 5 Years.
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Achievers Customer Service Score by Industry
Achievers's Customer Service score was rated 3.7 stars by Tech industry customers.
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Achievers as an Employer
4.6/5
Achievers has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Achievers scored a 26 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Achievers would recommend the brand to a friend. ENPS measures how likely Achievers employees would recommend working at Achievers to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
