25
NPS
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Achmea
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About Achmea's Brand
Achmea is an insurance company based in Zeist, Netherlands. The company provides their customers with health, life and non-life insurance products and services. The executive board and the supervisory board are responsible for managing the company.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Achmea NPS
Achmea's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Achmea's customers would recommend using the product based on a scale of -100 to 100.
Achmea Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Achmea NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Dec 2024 25 | Dec 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Achmea Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Achmea users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Achmea Product Quality
3.4/5
Achmea has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Achmea's overall Product Quality score rated by its users and customers.
Achmea Product Information
Achmea’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.achmea.com
- Company Size
- 10,000+ Employees
Achmea Pricing
Achmea ROI & Value For Money
3.5/5
Achmea has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Achmea Customer Satisfaction (CSAT)
Achmea Customer Satisfaction (CSAT) Score
67 / 100
Achmea has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Achmea Customer Service
3.5/5
Achmea has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Achmea's overall Customer Service score rated by its users and customers.
About Achmea's Customer Service
Address
P.O. Box 866, Zeist, 3700 Azerbaijan
Website
www.achmea.com
