33
NPS
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Acko General Insurance
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About Acko General Insurance's Brand
Acko General Insurance is an upcoming general insurance company in India
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Acko General Insurance NPS
Acko General Insurance's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Acko General Insurance's customers would recommend using the product based on a scale of -100 to 100.
Acko General Insurance Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Acko General Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 45 | Dec 2022 | 45 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 46 | Feb 2023 | 46 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 52 | Aug 2023 | 52 |
Dec 2023 55 | Dec 2023 | 55 |
Feb 2025 48 | Feb 2025 | 48 |
May 2025 40 | May 2025 | 40 |
Sep 2025 34 | Sep 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acko General Insurance NPS by Gender
Acko General Insurance's NPS was rated 40 by Male customers on Comparably.
Male
40
Acko General Insurance's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Acko General Insurance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Acko General Insurance Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Acko General Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acko General Insurance Customer Loyalty Score by Gender
Acko General Insurance's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Acko General Insurance.
Male
82%
Yes
Female
N/A
Yes
Acko General Insurance Product Quality
3.7/5
Acko General Insurance has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Acko General Insurance Product Information
Acko General Insurance’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.acko.com
- Company Size
- 51-200 Employees
Quick Insights into Acko General Insurance Product Quality
Acko General Insurance's Product Quality score was rated highest by Male customers.
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Ranked Acko General Insurance Product Quality the Highest
Acko General Insurance Product Quality Score by Gender
Acko General Insurance's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acko General Insurance.
Male
3.6/5
Female
N/A
Acko General Insurance Pricing
Acko General Insurance ROI & Value For Money
3.7/5
Acko General Insurance has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Acko General Insurance ROI
Acko General Insurance's ROI score was rated highest by Male customers.
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Ranked Acko General Insurance ROI the Highest
Acko General Insurance ROI Score by Gender
Acko General Insurance's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Acko General Insurance Customer Satisfaction (CSAT)
Acko General Insurance Customer Satisfaction (CSAT) Score
69 / 100
Acko General Insurance has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acko General Insurance Customer Service
3.7/5
Acko General Insurance has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Acko General Insurance's Customer Service
Address
Mumbai, India
Website
http://www.acko.com
Quick Insights into Acko General Insurance Customer Service
Acko General Insurance's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Acko General Insurance's Customer Service score.
Ranked Acko General Insurance Customer Service the Highest
Acko General Insurance Customer Service Score by Gender
Acko General Insurance's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acko General Insurance.
Male
3.4/5
Female
N/A
Acko General Insurance as an Employer
Consumer vs. Employees
Acko General Insurance scored a 33 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Acko General Insurance would recommend the brand to a friend. ENPS measures how likely Acko General Insurance employees would recommend working at Acko General Insurance to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
