-25
NPS
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Aclara Technologies
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About Aclara Technologies' Brand
Aclara Technologies LLC is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities globally.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aclara Technologies NPS
Aclara Technologies's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Aclara Technologies's customers would recommend using the product based on a scale of -100 to 100.
Aclara Technologies Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Aclara Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aclara Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aclara Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aclara Technologies Product Quality
1.5/5
Aclara Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aclara Technologies' overall Product Quality score rated by its users and customers.
Aclara Technologies Product Information
Aclara Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.aclara.com
- Company Size
- 501-1,000 Employees
Aclara Technologies Pricing
Aclara Technologies ROI & Value For Money
1.5/5
Aclara Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aclara Technologies' overall ROI score rated by its users and customers.
Aclara Technologies Customer Satisfaction (CSAT)
Aclara Technologies Customer Satisfaction (CSAT) Score
50 / 100
Aclara Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aclara Technologies Customer Service
1.5/5
Aclara Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aclara Technologies' overall Customer Service score rated by its users and customers.
About Aclara Technologies's Customer Service
Address
945 Hornet Drive, Hazelwood, MO 63042
Website
http://www.aclara.com
Phone Number
(440) 528-7206
Aclara Technologies as an Employer
2.4/5
Aclara Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Aclara Technologies scored a -25 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Aclara Technologies would recommend the brand to a friend. ENPS measures how likely Aclara Technologies employees would recommend working at Aclara Technologies to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
