-25
NPS
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Brand Page
ACM
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About ACM's Brand
Full text of every article ever published by ACM and bibliographic citations from major publishers in computing.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
ACM NPS
ACM's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether ACM's customers would recommend using the product based on a scale of -100 to 100.
ACM Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
ACM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -25 | Mar 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ACM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACM Product Quality
3.2/5
ACM has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ACM's overall Product Quality score rated by its users and customers.
ACM Product Information
ACM’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://dl.acm.org/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
ACM Pricing
ACM ROI & Value For Money
5/5
ACM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACM's overall ROI score rated by its users and customers.
ACM Customer Satisfaction (CSAT)
ACM Customer Satisfaction (CSAT) Score
67 / 100
ACM has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACM Customer Service
5/5
ACM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ACM's Customer Service
Address
2 Penn Plaza, Suite 701, New York City, NY
Website
http://dl.acm.org/
ACM as an Employer
2.4/5
ACM has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ACM scored a -25 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of ACM would recommend the brand to a friend. ENPS measures how likely ACM employees would recommend working at ACM to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
