-20
NPS
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Acne Studios
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About Acne Studios' Brand
Acne Studios is a fashion house that sells men’s and women’s ready-to-wear clothing, footwear, eyewear, and accessories.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Acne Studios NPS
Acne Studios's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Acne Studios's customers would recommend using the product based on a scale of -100 to 100.
Acne Studios Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Acne Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 -20 | May 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acne Studios NPS by Gender
Acne Studios's NPS was rated 0 by Female customers on Comparably.
Female
0
Acne Studios's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Acne Studios's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Acne Studios Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Acne Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acne Studios Customer Loyalty Score by Gender
Acne Studios's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Acne Studios Product Quality
3.8/5
Acne Studios has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Acne Studios Product Information
Acne Studios’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.acnestudios.com/
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Acne Studios Product Quality
Acne Studios's Product Quality score was rated highest by Female customers.
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Ranked Acne Studios Product Quality the Highest
Acne Studios Product Quality Score by Gender
Acne Studios's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Acne Studios Pricing
Acne Studios ROI & Value For Money
3.5/5
Acne Studios has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Acne Studios ROI
Acne Studios's ROI score was rated highest by Female customers.
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Ranked Acne Studios ROI the Highest
Acne Studios ROI Score by Gender
Acne Studios's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Acne Studios Customer Satisfaction (CSAT)
Acne Studios Customer Satisfaction (CSAT) Score
40 / 100
Acne Studios has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acne Studios Customer Satisfaction
Acne Studios's Customer Satisfaction score was rated highest by Female customers.
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Ranked Acne Studios Customer Satisfaction the Highest
Acne Studios Customer Satisfaction Score by Gender
Acne Studios's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Acne Studios Customer Service
3.4/5
Acne Studios has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Acne Studios's Customer Service
Website
http://www.acnestudios.com/
Phone Number
46 8 52 29 96 00
Quick Insights into Acne Studios Customer Service
Acne Studios's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Acne Studios' Customer Service score.
Ranked Acne Studios Customer Service the Highest
Acne Studios Customer Service Score by Gender
Acne Studios's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acne Studios.
Female
3.5/5
Male
N/A
Consumer vs. Employees
Acne Studios scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Acne Studios would recommend the brand to a friend. ENPS measures how likely Acne Studios employees would recommend working at Acne Studios to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
